Senior Account Manager

At GR8 Tech, a Most Loved Workplace® certified employer in the Technology space, Accelerating iGaming Excellence Through Trust, Speed, and Innovation.

<div class="content-intro"><p data-renderer-start-pos="243"><strong data-renderer-mark="true"><span class="acronym-highlight">GR8</span>_TECH builds B2B iGaming platforms for operators who play to lead.</strong></p>

<p data-renderer-start-pos="328">We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.</p>

<p data-renderer-start-pos="608">With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.</p>

<p data-renderer-start-pos="770"><strong data-renderer-mark="true">Our ambition drives us. Our people make it real.</strong></p>

<p data-renderer-start-pos="820">If you’re a challenger in spirit and a champion in action — join us.</p></div><h2 data-path-to-node="3">Why this role exists:</h2>

<p>This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.</p>

<h2 data-path-to-node="7">What you’ll drive:</h2>

<h3 data-path-to-node="13">Strategy & Business Growth</h3>

<ul>

<li data-path-to-node="14,0,0">Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.</li>

<li data-path-to-node="14,1,0">Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.</li>

<li data-path-to-node="14,2,0">Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.</li>

</ul>

<h3 data-path-to-node="15">Client Advocacy & Discovery</h3>

<ul>

<li data-path-to-node="16,0,0">Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.</li>

<li data-path-to-node="16,1,0">Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.</li>

<li data-path-to-node="16,2,0">Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.</li>

</ul>

<h3 data-path-to-node="17">Delivery & Operational Excellence</h3>

<ul>

<li data-path-to-node="18,0,0">Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.</li>

<li data-path-to-node="18,1,0">Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.</li>

<li data-path-to-node="18,2,0">Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.</li>

</ul>

<h3 data-path-to-node="19">Cross-Team Leadership & Expertise Transfer</h3>

<ul>

<li data-path-to-node="20,0,0">Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.</li>

<li data-path-to-node="20,1,0">Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.</li>

</ul>

<h2 data-path-to-node="17">What makes you a GR8 fit:</h2>

<h3 data-path-to-node="23">Must-Have</h3>

<ul>

<li data-path-to-node="24,0,0"><strong data-path-to-node="2,0,0" data-index-in-node="0">3+ years of experience on the B2B Platform Provider side</strong> in iGaming (either as an Account Manager or in a similar client-facing platform role).</li>

<li data-path-to-node="24,1,0">Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.</li>

<li data-path-to-node="24,1,0">Fluency in <strong>Russian or Ukrainian</strong>; English proficiency at B2 level or higher.</li>

<li data-path-to-node="24,2,0">Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.</li>

<li data-path-to-node="24,3,0">Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.</li>

<li data-path-to-node="24,4,0">Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).</li>

<li data-path-to-node="4,0,0,0">Resilience and empathy in communication.</li>

<li data-path-to-node="4,0,1,0">A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.</li>

<li data-path-to-node="4,0,2,0">Excellent time management skills and ability to prioritize effectively.</li>

</ul>

<h3 data-path-to-node="25">Nice-to-Have</h3>

<ul>

<li data-path-to-node="26,0,0">Experience training or mentoring junior Account Managers.</li>

<li data-path-to-node="26,1,0">Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).</li>

<li data-path-to-node="26,2,0">A strong network of existing operator contacts in the iGaming industry.</li>

</ul><div class="content-conclusion"><h2 data-renderer-start-pos="906"><strong data-renderer-mark="true">Why you’ll love working here: </strong></h2>

<p data-renderer-start-pos="958"><strong data-renderer-mark="true">Benefits Cafeteria</strong> — annual budget you allocate to:</p>

<p data-renderer-start-pos="1011">Sports • Medical • Mental health • Home office • Languages.</p>

<p data-renderer-start-pos="1072"><strong data-renderer-mark="true">Work-life & support</strong></p>

<ul>

<li data-renderer-start-pos="1095">Paid maternity/paternity leave + monthly childcare allowance.</li>

<li data-renderer-start-pos="1160">20+ vacation days, unlimited sick leave, emergency time off.</li>

<li data-renderer-start-pos="1224">Remote-first + tech support + coworking compensation.</li>

<li data-renderer-start-pos="1281">Team events (online/offline/offsite).</li>

<li data-renderer-start-pos="1322">Learning culture with internal courses + growth programs.</li>

</ul>

<h2 data-renderer-start-pos="1383"><strong data-renderer-mark="true">Our culture & core values:</strong></h2>

<p data-renderer-start-pos="1411">GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.</p>

<p data-renderer-start-pos="1612"><strong data-renderer-mark="true">FUELLED BY TRUST</strong>: we’re open, honest, and have each other’s backs.</p>

<p data-renderer-start-pos="1680"><strong data-renderer-mark="true">OWN YOUR GAME</strong>: we take initiative and own what we do.</p>

<p data-renderer-start-pos="1735"><strong data-renderer-mark="true">ACCELER8</strong>: we move fast, focus smart, and keep it simple.</p>

<p data-renderer-start-pos="1793"><strong data-renderer-mark="true">CHALLENGE ACCEPTED</strong>: we grow through challenges and stay curious.</p>

<p data-renderer-start-pos="1859"><strong data-renderer-mark="true">BULLETPROOF</strong>: we’re resilient, ready, and always have a plan.</p></div>

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