Middle Account Manager for Payments Team

At GR8 Tech, a Most Loved Workplace® certified employer in the Technology space, Accelerating iGaming Excellence Through Trust, Speed, and Innovation.

<div class="content-intro"><p data-renderer-start-pos="243"><strong data-renderer-mark="true"><span class="acronym-highlight">GR8</span>_TECH builds B2B iGaming platforms for operators who play to lead.</strong></p>

<p data-renderer-start-pos="328">We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.</p>

<p data-renderer-start-pos="608">With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.</p>

<p data-renderer-start-pos="770"><strong data-renderer-mark="true">Our ambition drives us. Our people make it real.</strong></p>

<p data-renderer-start-pos="820">If you’re a challenger in spirit and a champion in action — join us.</p></div><h2>Why this role exists:</h2>

<p>This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8_TECH integration delivers maximum ROI.</p>

<h2>What you’ll drive:</h2>

<p><strong>Client Success & ROI Optimization</strong></p>

<ul>

<li>Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals.</li>

<li>Analyze performance data and statistics to provide actionable insights that optimize client ROI.</li>

<li>Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.</li>

</ul>

<p><strong>Onboarding & Technical Alignment</strong></p>

<ul>

<li>Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.</li>

<li>Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally.</li>

<li>Manage all commercial and operational issues promptly to prevent friction in service delivery.</li>

</ul>

<p><strong>Product Advocacy & Feedback Loop</strong></p>

<ul>

<li>Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.</li>

<li>Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.</li>

<li>Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.</li>

</ul>

<h2>What makes you a GR8 fit:</h2>

<p><strong>Must-have</strong></p>

<ul>

<li>2 years+ Experience in the iGaming industry within a customer-facing or account management role.</li>

<li>Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations).</li>

<li>B2 English level with the ability to explain technical concepts to non-technical stakeholders.</li>

<li>A "mid-level" autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers.</li>

<li>A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights."</li>

<li>Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).</li>

</ul>

<p><strong>Nice-to-have</strong></p>

<ul>

<li>Basic technical understanding of web services and the software development life cycle (SDLC).</li>

<li>Experience with Figma or Miro for collaborative planning and workflow visualization.</li>

<li>Prior experience specifically within iGaming payments or fintech.</li>

</ul><div class="content-conclusion"><h2 data-renderer-start-pos="906"><strong data-renderer-mark="true">Why you’ll love working here: </strong></h2>

<p data-renderer-start-pos="958"><strong data-renderer-mark="true">Benefits Cafeteria</strong> — annual budget you allocate to:</p>

<p data-renderer-start-pos="1011">Sports • Medical • Mental health • Home office • Languages.</p>

<p data-renderer-start-pos="1072"><strong data-renderer-mark="true">Work-life & support</strong></p>

<ul>

<li data-renderer-start-pos="1095">Paid maternity/paternity leave + monthly childcare allowance.</li>

<li data-renderer-start-pos="1160">20+ vacation days, unlimited sick leave, emergency time off.</li>

<li data-renderer-start-pos="1224">Remote-first + tech support + coworking compensation.</li>

<li data-renderer-start-pos="1281">Team events (online/offline/offsite).</li>

<li data-renderer-start-pos="1322">Learning culture with internal courses + growth programs.</li>

</ul>

<h2 data-renderer-start-pos="1383"><strong data-renderer-mark="true">Our culture & core values:</strong></h2>

<p data-renderer-start-pos="1411">GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.</p>

<p data-renderer-start-pos="1612"><strong data-renderer-mark="true">FUELLED BY TRUST</strong>: we’re open, honest, and have each other’s backs.</p>

<p data-renderer-start-pos="1680"><strong data-renderer-mark="true">OWN YOUR GAME</strong>: we take initiative and own what we do.</p>

<p data-renderer-start-pos="1735"><strong data-renderer-mark="true">ACCELER8</strong>: we move fast, focus smart, and keep it simple.</p>

<p data-renderer-start-pos="1793"><strong data-renderer-mark="true">CHALLENGE ACCEPTED</strong>: we grow through challenges and stay curious.</p>

<p data-renderer-start-pos="1859"><strong data-renderer-mark="true">BULLETPROOF</strong>: we’re resilient, ready, and always have a plan.</p></div>

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