Business Operations Director

At HackerOne, a Most Loved Workplace® certified employer in the Technology space, Empowering the world to build a safer internet through human-powered security.

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com , General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Business Operations Director Remote Location: Boston, MA; Seattle, WA; San Francisco Bay Area; Austin, TX; or Washington, DC Position Summary HackerOne is seeking a Business Operations Director who can structure complex, ambiguous problems from first principles and drive to measurable outcomes. This role is an analytical and execution partner who brings clarity to the hardest problems and sees them through to outcomes. You will work directly with executive and cross-functional leaders on HackerOne's most important strategic and operational challenges. The ideal candidate combines exceptional problem-solving discipline with a builder mindset. You are as comfortable facilitating working sessions on thorny questions as you are prototyping an AI-powered workflow that eliminates an underlying inefficiency. You serve as a force multiplier across the business and transform strategy into sustained execution. At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; San Francisco Bay Area; Austin, TX; or Washington, DC . We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work. What You Will Do Success in the Business Operations Director role will be accomplished by delivering on the responsibilities below in alignment with the Values and Principles that define how we work at HackerOne. Apply First Principles Problem Solving to deconstruct HackerOne's most complex strategic and operational challenges, creating scalable operating models and frameworks that become repeatable standards across the business. Drive an AI First approach to business operations by reimagining workflows, designing AI-powered operating systems, and identifying opportunities to fundamentally improve how HackerOne plans, executes, and makes decisions. Embed Data-Driven Decision Making into executive planning, operational reviews, forecasting, and performance management by developing trusted metrics, feedback loops, and decision frameworks that improve organizational effectiveness. Demonstrate Change Agility by helping leaders navigate evolving business priorities, designing operating mechanisms that increase organizational adaptability, and enabling teams to execute effectively through change. Lead enterprise-wide, cross-functional initiatives from opportunity identification through implementation, influencing senior leaders and driving alignment across multiple organizations. Serve as a trusted advisor to executive leadership on strategic planning, operating cadence, organizational effectiveness, and execution against company priorities. Design scalable business processes, governance models, and operating mechanisms that improve execution, reduce organizational friction, and increase long-term business leverage. Mentor peers and leaders by sharing strategic frameworks, operational best practices, and systems thinking that elevate Business Operations across the organization. Minimum Qualifications 12+ years of experience in management consulting, business operations, strategy, or transformation within enterprise B2B technology organizations. Demonstrated success leading highly ambiguous, enterprise-wide strategic initiatives and influencing executive decision-making without formal authority. Proven experience designing scalable operating models, governance mechanisms, or business systems that produced measurable organizational impact. Deep analytical expertise with the ability to translate complex data into executive-level insights, strategic recommendations, and durable business decisions. Demonstrated experience applying AI technologies to redesign workflows, improve organizational effectiveness, and scale business operations. Preferred Qualifications Experience within enterprise cybersecurity, developer tooling, or SaaS organizations. Experience leading enterprise operating model transformations or company-wide strategic initiatives. Experience building executive planning processes, business operating systems, or organizational governance frameworks. Track record of establishing enterprise standards, best practices, or repeatable frameworks that improved execution across multiple business functions. Compensation Bands: Tier Guide Tier A: $229-255K Tier B: $206-252K Tier C: $195-238K #LI-KM1 #LI-Remote Job Benefits: Health (medical, vision, dental), life, and disability insurance* Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program *Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

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