Most Loved Workplace® Certified JobPlant Manager
Most Loved Workplace® Certified JobAbout the Role
At IDEAL Industries Inc, a Most Loved Workplace® certified employer in the Industrial Manufacturing space, Building IDEAL Relationships for Over a Century of Excellence.
Grocery Catalog Operations and Intel (GCOI) is responsible for catalog data management across Amazon Fresh, Whole Foods Market, and Grocery Partnerships businesses. The team ensures product catalog accuracy, completeness, and compliance across online and in-store grocery platforms, directly impacting customer experience, search relevance, and supply chain efficiency. GCOI manages over 100 operational workstreams spanning new item setup, catalog defect resolution, attribute validation, and merchant onboarding support. The Catalog Specialist executes catalog data management workflows that keep grocery product information accurate and complete. You will process daily operational tickets involving new item creation, product attribute corrections, listing defects, and catalog configuration exceptions generated by automated systems. Your work directly determines whether customers see correct product information (titles, images, temperature handling, barcodes, pricing units, expiry dates) when shopping across Amazon's grocery platforms. Key job responsibilities include executing catalog operations including new item setup (ASIN creation, offer activation, attribute population), defect remediation, and listing adjustments across Whole Foods Market, Grocery Partnerships, and Fresh programs. You will process tickets generated by catalog automation systems (CIPS, CAMS, auto-cut workflows) where configuration exceptions, attribute validation failures, or rule threshold breaches require manual investigation and resolution. Validate and correct product attributes including temperature ratings, expiry information, barcode assignments, GL/PT classifications, product dimensions, and brand data per established SOPs. Investigate catalog discrepancies by cross-referencing internal tools, supplier data, and upstream/downstream systems; escalate with supporting context when resolution requires cross-team involvement. Support new merchant onboarding by processing bulk catalog loads, validating listing quality, and resolving launch-blocking defects within committed timelines. Maintain operational trackers, SOP documentation, and audit trails to ensure process traceability, team alignment, and compliance with business standards. Track and report progress on assigned tasks, collaborating with manager and peers to unblock dependencies and meet weekly/monthly goals within defined SLAs. Participate in team meetings, syncs, and reviews by providing status updates, sharing insights from ticket patterns, and helping identify recurring issues that can be addressed through process improvements.
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
We are helping power it. Power and electrification are essential to develop nations and ensure a green and modern future. Across the IDEAL family of brands our employees take part in powering buildings, supporting data centers that deliver loved social media experiences, and ensuring forklifts can move throughout warehouses aiding in our next e-commerce order. Our employees work in creating products that are necessary, valuable, and contribute to growing industries.
Positive Vision for the Future
IDEAL was founded on a desire to create ideal relationships with our employees. Our values are a product of the culture and employees that live them. At IDEAL, we strive to live our values: 1. Act with Integrity 2. Excellence Starts with Accountability 3. Treat Everyone with Kindness and Respect. 4. Creating Value Drives Growth & Sustainability. There are multiple generations in the workforce today and we embrace the challenge of evolving our values and culture to ensure they remain elements that our employees believe in and are proud to be a part of.
Alignment of Values
being the face of IDEAL Industries Inc and demonstrating our values in all interactions, and with every communication. This includes: • Acting with integrity. • Demonstrating accountability. • Treating everyone with kindness and respect. • Creating value that drives growth and sustainability. Our CEO has created a culture of continuous learning and improvement with high ethical standards and value-based decision making.
Respect
Fostering an environment of open communication where employees feel comfortable expressing their thoughts, concerns, and ideas to bring different perspectives to our culture and the work that we do. At IDEAL, we believe that inclusion is paramount and we provide opportunities for our employees to feel this sense of belonging through multi-functional team meetings, brainstorming sessions, and product development initiatives. By focusing on inclusion, we can ensure our employees’ ideas can continuously improve IDEAL Industries Inc culture and the product innovations we bring to the market.
Killer Outcomes
Our flat management structure sets the scene for heightened collaboration within our teams. It’s not about having a focused single role within the business but a shared knowledge working together to drive our strategy. As a team, we have a shared vision that we talk about everyday ensuring consistency throughout our business. We actively support each other, by lending a hand, having trust, and creating a safe working environment to share our ideas as well as celebrating our successes. Our collaboration focus is not just internal, we were founded on creating ideal relationships with our customers. By collaborating with customers, we ensure strong partnerships and shared success.
What It's Like to Work Here
"Our customer service is effective, efficient and proactive. As a salesperson it helps me! The benefits at this company are second to none. They offer a pension, affordable healthcare, and fantastic vacation - with and additional 2 volunteer days- paid days for work at a charity of our choice. Our products are world class, we rank 1st in some of our products and second or third in other categories. Most of our products are made in the USA, and we support trade schools for educating the next generation of users of our products. I could not be more thrilled to work here!"
— , Team Member"We are all striving towards the same goals and helping each other to get there. Everyone is very supportive and understanding. I love the diversity and inclusion within the business."
— , Team MemberFrequently Asked Questions About Working at IDEAL Industries Inc
Common questions candidates ask about this role and IDEAL Industries Inc's workplace
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