Intern – Technical Content Writer
About the Role
At KAVI GLOBAL in the Information Technology space.
A technical writer creates user-friendly documentation, manuals and guides by collaborating with developers and subject matter experts. This role requires strong writing skills, attention to detail, and the ability to translate complex information clearly. Technical writers have the expertise to understand and communicate the technical aspects of a digital product to both highly technical and non-technical users. They act as a translator, providing users with technical information in an easy-to-understand manner. A technical writer creates documentation and education materials to boost user experience on a digital platform. Such documentation may come in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations.
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Requirements
- Bachelor’s degree in English, communication, journalism, software engineering, computer science, technical writing or equivalent in professional experience.
- 3+ years of technical writing experience.
- Strong written and verbal communications and experience working with content in multiple mediums.
- Experience working cross-departmentally to communicate the nuts and bolts of a product.
- Strong experience owning an end-to-end documentation creation process.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
- Experience working with tools such as Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.
- Strong writing, production, and technical editing skills.
- Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
- Portfolio of work and/or writing samples.
- Ability to read some programming code.
- Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.
- Ability to analyze and synthesize complex content.
- Strong technical aptitude–ability to quickly learn new concepts and tools.
- Excellent writing and proofreading skills.
- Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
- Excellent work ethic and strong intellectual curiosity.
- Ability to work quickly, efficiently, and multi-task.
- Desire and ability to innovate and improve upon current processes.
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