Most Loved Workplace® Certified Job

Partner Success Manager (MSP Per Client) (Spanish Speaking) (Remote)

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Remote

Customer Support

About the Role

At KnowBe4, a Most Loved Workplace® certified employer in the Computer Software space, Empower employees to make smarter security decisions every single day.

<div class="content-intro"><p>KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.</p></div><p><img style="max-width: 100%;"></p>

<p><span style="font-weight: 400;"><strong data-stringify-type="bold">Remote positions open to the US only.</strong></span></p>

<h2>The Opportunity</h2>

<p>Join our Partner Success team as the dedicated relationship owner for KnowBe4's MSP partners who serve multiple clients. As Partner Success Manager (MSP Per Client), you'll be the primary contact who helps managed service providers deliver strong security awareness outcomes for their entire client portfolio. You'll own the full partner journey—from initial onboarding and training through renewals and growth—ensuring every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments. The successful candidate is relationship-driven, thrives on enabling partner success, and takes genuine pride in being the go-to person partners count on to help their clients stay secure and compliant.</p>

<p><strong>Partner Relationship Management:</strong> Build and maintain strong relationships with MSP partners by understanding their business objectives, client needs, and growth strategies—becoming the person they rely on throughout the partnership.</p>

<p><strong>Onboarding &amp; Enablement:</strong> Guide partners through structured onboarding for each new customer deployment, including account configuration, product training, best practice workshops, initial phishing campaigns, and change management support that sets clients up for long-term success.</p>

<p><strong>Adoption &amp; Health Monitoring:</strong> Track customer usage patterns, adoption metrics, and health indicators across your partner's portfolio—proactively identifying opportunities to help partners drive deeper engagement and better outcomes for their clients.</p>

<p><strong>Strategic Business Reviews:</strong> Conduct regular check-ins and quarterly business reviews with partner stakeholders at all levels—from day-to-day contacts to executive leadership—ensuring alignment on objectives, celebrating wins, addressing challenges, and demonstrating continuous value delivery.</p>

<p><strong>Cross-Functional Coordination:</strong> Collaborate with technical support, pricing specialists, and internal teams to resolve complex issues, coordinate renewals, and deliver a cohesive partner experience that drives satisfaction and loyalty.</p>

<p><strong>Revenue Growth:</strong> Identify and pursue expansion opportunities within your partner portfolio—working closely with partners and pricing specialists to drive add-ons, upgrades, and renewals that meet or exceed bookings targets.</p>

<p><strong>Process Improvement:</strong> Use available tools, gather partner feedback, and share insights that improve partner experience, streamline workflows, and establish best practices that scale across the partner ecosystem.</p>

<p><strong>Account Administration:</strong> Maintain accurate, up-to-date records in Salesforce—documenting partner interactions, tracking opportunities, and ensuring data integrity that supports informed decision-making across the organization.</p>

<h2>What You Bring</h2>

<p>You're the kind of partner advocate who builds trust quickly, stays organized across multiple relationships, and genuinely enjoys helping partners achieve wins for their clients.</p>

<p><strong>2+ years of customer success, account management, or partner-facing experience</strong>, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and growth.</p>

<p><strong>Channel partner understanding</strong> with familiarity working with resellers, distributors, or managed service providers—you understand how partners operate and what they need to be successful.</p>

<p><strong>Relationship-building skills</strong> with the ability to connect with diverse personalities—from technical contacts to C-level executives—and maintain those relationships over time.</p>

<p><strong>Balanced approach</strong> that includes listening to partner needs, understanding their clients' objectives, and translating both into actionable strategies that drive adoption, satisfaction, and business results.</p>

<p><strong>Results-oriented mindset</strong> with proven ability to meet targets, manage renewals, identify growth opportunities, and drive bookings while maintaining a partner-first attitude.</p>

<p><strong>Organized multi-tasker</strong> who can manage multiple partner relationships simultaneously, follow through on commitments, anticipate needs, and keep nothing from slipping through the cracks.</p>

<p><strong>Clear communicator</strong> who writes professional emails, leads productive calls and video meetings, and knows how to adjust conversations for technical users, business stakeholders, and executive audiences.</p>

<p><strong>CRM proficiency</strong> with hands-on experience in Salesforce or similar platforms—you're comfortable maintaining records, pulling reports, and using data to inform your partner strategies.</p>

<p><strong data-path-to-node="3,0" data-index-in-node="0">Bilingual fluency</strong> in both English and Spanish, with the ability to confidently conduct business meetings, write professional emails, and manage partner relationships in both languages.</p>

<h3>Bonus points if you have:</h3>

<ul>

<li>Associate's degree or relevant certifications in business, technology, or related fields</li>

<li>IT or cybersecurity industry knowledge with understanding of security awareness training concepts and challenges</li>

<li>Prior customer success management experience where you've owned retention and expansion metrics</li>

<li>Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations</li>

<li>Comfort working independently with minimal supervision while knowing when to escalate or collaborate</li>

</ul>

<p><strong>Remote Flexibility:</strong> Work from anywhere in the US with the autonomy to manage your schedule while staying connected to a supportive, collaborative team.</p>

<p><strong>Partner Impact:</strong> You'll directly influence partner success and play a meaningful role in protecting thousands of organizations from cybersecurity threats—work that genuinely matters.</p>

<p><strong>Diverse Portfolio:</strong> Engage with a varied book of business across industries, company sizes, and use cases—no two partners are alike, keeping the role dynamic and interesting.</p>

<p><strong>Earning Potential:</strong> Competitive compensation structure with the opportunity to exceed bookings targets and drive revenue growth within your portfolio.</p>

<p><strong>Professional Growth:</strong> Develop deep expertise in cybersecurity, channel partnerships, and customer success while building relationships with talented colleagues across the organization who are invested in your development.</p>

<p><strong>Continuous Learning:</strong> Expand your skills through product training, industry certifications, and ongoing exposure to the evolving security awareness landscape.</p>

</div>

<p><span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The compensation for this position ranges from $50,000-$115,000 including base, bonuses and commissions. For more details, click here http://www.KnowBe4.com/careers/know-your-pay/customer-success&quot;}" data-sheets-userformat="{&quot;2&quot;:1061761,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial, serif&quot;,&quot;16&quot;:11,&quot;23&quot;:1}" data-sheets-textstyleruns="{&quot;1&quot;:0}{&quot;1&quot;:134,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}" data-sheets-hyperlinkruns="{&quot;1&quot;:134,&quot;2&quot;:&quot;http://www.KnowBe4.com/careers/know-your-pay/customer-success&quot;}{&quot;1&quot;:195}">The compensation for this position ranges from $46,400 - $57,000 including base, bonuses, and commissions. For more details, click here <a href="http://www.KnowBe4.com/careers/know-your-pay/customer-success">http://www.KnowBe4.com/careers/know-your-pay/customer-success</a></span></p>

<div>

<p>Application deadline: 7/25/2026.&nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.</p>

</div><div class="content-conclusion"><p><strong>Our Fantastic Benefits</strong></p>

<div class="gmail_default">We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit&nbsp;<a href="http://www.KnowBe4.com/careers/benefits" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.KnowBe4.com/careers/benefits&amp;source=gmail&amp;ust=1727463125306000&amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_">www.KnowBe4.com/careers/benefits</a>.</div>

<p><em><span style="font-weight: 400;">Note: An applicant assessment and background check may be part of your hiring procedure.</span></em></p>

<p><strong>Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.KnowBe4.com/careers/request-accommodation.</strong></p>

<p><span style="font-weight: 400;">No recruitment agencies, please.</span></p></div>

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Why This Is a Most Loved Workplace® Certified Job

86% love working here

90% trust their manager

83% would recommend

Systemic Collaboration

Every day at KnowBe4 is filled with celebrations. Birthdays, work anniversaries, sales goals, and company milestones are all reasons to celebrate, and we celebrate big. There are always streamers, party horns, and applause sounding around the offices, and special events call for special celebrations, such as trips to local theme parks. Our employees have a positive vision for our future because our culture is centered around our people; we cultivate an environment of happy employees who work hard together to reach company-wide goals. It’s no wonder we have been ranked a top workplace for the last six years in a row!

Positive Vision for the Future

Alignment of Values

KnowBe4’s employees, including our leadership, practice extreme ownership, radical transparency, and complete honesty. Through extreme ownership, employees totally own their sphere of responsibility and take full ownership over their area. When something goes wrong, no one passes the blame. Instead, everyone looks internally to see what they could have done better to prevent the issue. Through radical transparency, we have cultivated an environment of freedom and trust. By practicing complete honesty, employees feel comfortable sharing feedback and accepting it, and it allows our employees to be on the same page. These values are the foundation of our culture and people. Our CEO, Stu, is one-of-a-kind! Not only has he cultivated a company culture of highly productive and happy employees, but he also puts a big emphasis on continued learning. Stu encourages employees to spend one hour a day learning new skills or strengthening existing ones. He truly serves as a model of KnowBe4 values. He hosts regular “Ask Me Anything” sessions and randomly selects employees each month to have lunch with him. Stu’s “No Door Policy” encourages employees to share ideas and ask questions. He welcomes all individuals to bring their true authentic selves to work!

Respect

At KnowBe4, we recognize the value of building a diverse team that draws on different backgrounds and experiences. Our culture heavily focuses on creating a welcoming and inclusive environment for all. For example, we offer employee resource groups to all of our employees. Our employee resource groups are designed to give employees a place to come together with others in KnowBe4 who may have shared experiences. Additionally, all employees are encouraged to bring their ideas forth to leadership with our “no-door policy.” We even have a suggestion box where all employees can submit their ideas to make KnowBe4 even better!

Killer Outcomes

Every morning at KnowBe4, employees start their workday with a 5-20 minute company-wide daily briefing, where our CEO, Stu, and other executives, update all Knowsters about current happenings in KnowBe4 and within our industry. Next, all departments at KnowBe4 collaborate during daily team stand-up meetings, so every employee is fully aware of what others on their team are working on. These quick, yet effective check-ins, allow Knowsters to communicate with one another while also having dedicated time to coordinate, brainstorm, and share ideas.

What It's Like to Work Here

Rocket Why Work Here

User CEO Leadership

Heart KnowBe4 Culture

Handshake KnowBe4 Respect

Sparkles Positive Vision

Target Alignment of Values

Certified for: Certified Most Loved Workplaces® 2025, Most Loved Workplace® Certified 2023, Most Loved Workplace® Certified 2022, Top Most Loved Workplaces® for LGBTQ+, Top Most Loved Workplaces® for Parents and Caregivers, Top Most Loved Workplaces® for Women, Top Most Loved Workplaces® for Volunteering, Top Most Loved Workplaces® for Diversity, Most Loved Workplace® for Young Professionals 2025, Most Loved Workplace® for Career Advancement 2025, Most Loved Workplace® for Diversity 2025, Most Loved Workplace® for Women 2025, Top Most Loved Workplaces® for CEOs, Top Most Loved Workplaces® for Young Professionals, Most Loved Workplace® Certified 2024, Top Most Loved Workplaces® for Career Advancement

Frequently Asked Questions About Working at KnowBe4

Common questions candidates ask about this role and KnowBe4's workplace

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; there is always something exciting happening at KnowBe4.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

KnowBe4 is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Financial, Work-Life Balance, Professional Development, Perks & Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Why Work Here and CEO Leadership and Company Culture.

The company has committed to inclusive practices including: Radical Transparency and Extreme Ownership.

KnowBe4 has an employee workplace love score of 86%. They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Certified Most Loved Workplaces® 2025 and Most Loved Workplace® Certified 2023.

KnowBe4 currently has 89 open positions. They are hiring across departments like Sales, Marketing, Customer Support . You can view all current openings at certcheck.mostlovedworkplace.com/companies/knowbe4/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact KnowBe4's recruiting team for specific details on this role's process.