Most Loved Workplace Logo
Most Loved Workplace®Powered by Best Practice Institute
View all jobs at Kraken Digital Asset Exchange (legal entity is Payward Ltd)
MLW LogoMost Loved Workplace® Certified Job

Director, Customer Success

MLW LogoAssessed by Most Loved Workplace®
92% of candidates apply because they are a Most Loved Workplace®
Japan
Commercial – Customer Success
Full-time

About the Role

At Kraken Digital Asset Exchange (legal entity is Payward Ltd), a Most Loved Workplace® certified employer in the Finance space, Accelerating global crypto adoption for financial freedom and inclusion.

As Director, Customer Success – Japan, you will lead Kraken’s most strategic client relationships in Japan while building and shaping our Customer Success presence in the region. This is a high-impact role at the intersection of technology, transformation, and long-term client partnerships.

Want to learn more about what it's like to work at Kraken Digital Asset Exchange (legal entity is Payward Ltd)? View our full profile.

Requirements

  • Enterprise client leadership: Experience managing complex, enterprise B2B client relationships
  • Transformation mindset: Ability to guide clients through operational and cultural change
  • Technology & product fluency: Strong understanding of SaaS platforms and technical delivery environments
  • Energy & utilities experience (preferred): Experience in utilities, energy retail, or similar industries
  • Executive presence: Trusted advisor to senior leaders; able to influence and challenge constructively
  • Regional and cultural fluency: Fluency in Japanese and English required

Prefer to apply on the company's career site?

View Original Posting
MLW Logo

Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Zap Ownership Mentality
Shield Security-First Mindset
Globe Global Impact Focus
Lightbulb Innovation Encouraged
Users Crypto Conviction
Flexibility Flexibility & Autonomy

Frequently Asked Questions About Working at Kraken Digital Asset Exchange (legal entity is Payward Ltd)

Common questions candidates ask about this role and Kraken Digital Asset Exchange (legal entity is Payward Ltd)'s workplace

Own the power of your money with Kraken. Trade crypto, stocks, futures, staking and more. Trusted by millions worldwide since 2011. Get started today.

Please review the specific job listing or contact Kraken Digital Asset Exchange (legal entity is Payward Ltd)'s recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Kraken Digital Asset Exchange (legal entity is Payward Ltd) is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial & Equity, Work & Lifestyle, Professional Development, Company Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Ownership Mentality and Security-First Mindset and Global Impact Focus.

The company has committed to inclusive practices including: Empower Financial Freedom for All and Prioritize Security and Trust.

Kraken Digital Asset Exchange (legal entity is Payward Ltd) has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Kraken Digital Asset Exchange (legal entity is Payward Ltd) currently has 3 open positions. They are hiring across departments like Software Engineering – Backend Engineering, Commercial – Customer Success, Account Management – Partnerships. You can view all current openings at certcheck.mostlovedworkplace.com/companies/kraken-digital-asset-exchange-legal-entity-is-payward-ltd/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Kraken Digital Asset Exchange (legal entity is Payward Ltd)'s recruiting team for specific details on this role's process.

Apply for Director, Customer Success

Submit your application directly to the Kraken Digital Asset Exchange (legal entity is Payward Ltd) team. Let them know why you'd be a great addition to their loved place to work.

Kraken Digital Asset Exchange (legal entity is Payward Ltd)

Kraken Digital Asset Exchange (legal entity is Payward Ltd)

Finance
100 Pine Street Suite 1250, San Francisco, California, 94111, United States
Assessed by Most Loved Workplace®
View Company Profile

Other Open Positions

Lead Software Engineer – Kraken Utilities (OSS / Telco Integrations)
Remote • Full-time
Partnerships Director (North America)
New York • Full-time
View all jobs
Most Loved Workplace® Logo
Powered by Most Loved Workplace®

The global standard for company culture certification and employer of choice visibility.

Learn more about Most Loved Workplace®