Most Loved Workplace® Certified Job

Analyst, Global Support Workforce Planning

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Toronto, Canada

Core Support Ops

About the Role

At Lyft, a Most Loved Workplace® certified employer in the Transportation space, Connecting cities, one ride at a time, for a more equitable future..

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p>

<p><strong>Lyft is seeking an Analyst to join our Business Forecast &amp; Planning team within Customer Care Operations.</strong> This role owns the forecasting, capacity, and scheduling models that keep our global support workforce sized and staffed correctly. You'll work hands-on with our BPO partners to translate demand signals into staffing plans, and bring deep contact centre planning expertise to a team managing support at scale across multiple sites and geographies.</p>

<h2><strong>Responsibilities:</strong></h2>

<ul>

<li>Support the development and upkeep of the models and frameworks that connect business drivers to staffing and resourcing decisions</li>

<li>Translate large, complex, and sometimes ambiguous data into clear, actionable insights that support leadership recommendations</li>

<li>Own day-to-day planning execution, from dashboards maintenance and reporting to business reviews, with a sharp focus on accuracy and the details that matter</li>

<li>Leverage AI tools to build and maintain dashboards, reports, and analyses that support the team's recommendations and insights</li>

<li>Identify and help drive opportunities to improve how the team plans and operates</li>

<li>Move quickly on ambiguous, time-sensitive requests, using modern tools to work smarter and faster</li>

</ul>

<h2><strong>Experience:</strong></h2>

<ul>

<li>2+ years in planning, forecasting, capacity/resource management, or a related analytical role; consulting, investment banking, FP&amp;A, or ops strategy backgrounds also fit well</li>

<li>Sharp analytical mindset with hands-on SQL and Python skills</li&g

Want to learn more about what it's like to work at Lyft? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

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Frequently Asked Questions About Working at Lyft

Common questions candidates ask about this role and Lyft's workplace

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Please review the specific job listing or contact Lyft's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Lyft is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance, Financial & Retirement, Professional Development, Community & Belonging. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Belonging Over Everything and Challenge Convention and Community-Centric Connection.

The company has committed to inclusive practices including: Champion Belonging and Inclusion and Invest in People's Growth.

Lyft has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Lyft currently has 192 open positions. They are hiring across departments like Media & Lyft Business, Corporate Engineering & IT, LUS Supply Chain. You can view all current openings at certcheck.mostlovedworkplace.com/companies/lyft/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Lyft's recruiting team for specific details on this role's process.