Most Loved Workplace® Certified Job

Service Engineer II

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

India, Telangana, Hyderabad

Microsoft Advertising

Full-time

Mid-level

This position may no longer be active.View all open positions at Microsoft

About the Role

At Microsoft, a Most Loved Workplace® certified employer in the Technology space, Empowering every person and organization to achieve more through innovation.

Make Bing Ads Technical Support at Microsoft Advertising part of your career story! Microsoft Advertising helps advertisers connect with customers across search, browsing, shopping, gaming, and AI-powered experiences. It supports search, display, native, video, Connected TV, shopping, and AI-driven Advertising campaigns across Microsoft properties—including Bing, MSN, Outlook, Edge, Microsoft 365, and gaming—as well as partner networks. We’re looking for an innovative Service Engineer II who enjoys building automation and full-stack tools while partnering closely with product engineering to improve reliability, quality, and customer experience on the Microsoft Advertising platform.

Want to learn more about what it's like to work at Microsoft? View our full profile.

Requirements

Bachelor’s Degree in Computer Science, Engineering, Information Technology, Data Science, Cybersecurity, or related technical field, or equivalent technical experience.
3+ years of technical experience in service engineering, software engineering, systems engineering, technical support, or a comparable engineering environment supporting online services, commercial platforms, or cloud services.
Experience with Microsoft Advertising, ad tech, search, audience, retail media, display, video, reporting, conversion tracking, trust and safety, fraud, policy, or digital advertising support scenarios preferred.
Experience designing, building, or improving automation, scripts, diagnostic workflows, dashboards, proactive checks, or alerting solutions that reduce manual effort and improve operational efficiency.
Proficiency with programming or scripting languages such as Python, C#, JavaScript, PowerShell, Java, or similar languages used for automation, tooling, data analysis, or troubleshooting.
Experience querying, analyzing, and visualizing large datasets using SQL or equivalent data platforms to identify trends, and generate actionable insights.
Experience working with cloud, distributed systems, telemetry, monitoring, observability, or service health tooling, preferably in Azure or comparable cloud environments.
Experience troubleshooting or integrating with modern web and API technologies, including REST, JSON, XML, authentication patterns, and related data exchange or platform integration scenarios.
Experience using AI-assisted tools, Copilot-style workflows, or emerging automation capabilities to improve triage, investigation, summarization, knowledge discovery, or support productivity.
Strong written and verbal communication skills, with the ability to explain complex technical issues clearly to technical and non-technical audiences, including customers, partners, engineering teams, and leadership stakeholders.
Strong documentation and knowledge-management skills, including experience producing troubleshooting guides, diagnostic playbooks, case notes, bug reports, readiness materials, or technical training content.
Customer-focused, anticipating, resolving, and responding to customer and ecosystem needs.

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Frequently Asked Questions About Working at Microsoft

Common questions candidates ask about this role and Microsoft's workplace

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Please review the specific job listing or contact Microsoft's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Microsoft is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Time Off & Family, Financial & Retirement, Professional Development, Community & Giving. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Creative Problem-Solving and Collaborative Teamwork and Accountability & Ownership.

The company has committed to inclusive practices including: Empower Employee Growth and Prioritize Wellbeing & Work-Life Balance.

Microsoft has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Microsoft currently has 3 open positions. They are hiring across departments like Microsoft Advertising, Azure Data. You can view all current openings at certcheck.mostlovedworkplace.com/companies/microsoft/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Microsoft's recruiting team for specific details on this role's process.