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Customer Quality Manager

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92% of candidates apply because they are a Most Loved Workplace®
Gainesville, FL

About the Role

At Milliken & Company, a Most Loved Workplace® certified employer in the Manufacturing space, 160 Years of Innovation: Curious Minds, Inspired Solutions.

The Customer Quality Manager ensures consistent, defect-free delivery of electronic-grade chemicals to semiconductor customers by leading statistical process control, identifying process trends, driving corrective and preventive actions, and serving as the primary interface for customer quality communications and audits. This role partners closely with Commercial, Operations, R&D, Process Technology, and Supply Chain teams to reduce variation, strengthen the Quality Management System, and elevate customer satisfaction. This is an individual contributor leadership role requiring strong influence across functions.

Want to learn more about what it's like to work at Milliken & Company? View our full profile.

Requirements

  • Serve as the primary quality point of contact for assigned semiconductor accounts, providing timely, technically sound responses to inquiries, deviations, and complaints.
  • Lead structured problem solving with rapid containment, robust root cause analysis, and verified corrective and preventive actions.
  • Prepare and deliver customer-facing quality metrics, including out-of-specification trends, SPC stability, and capability summaries for quarterly reviews and ad hoc requests.
  • Build, maintain, and improve SPC coverage for critical production and quality control parameters, including control charts, capability studies, normality checks, and stability reviews.

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What It's Like to Work Here

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Frequently Asked Questions About Working at Milliken & Company

Common questions candidates ask about this role and Milliken & Company's workplace

Milliken a leading manufacturing companies specializing in flooring, textiles, chemicals & healthcare solutions. Explore our innovative solutions now!

Please review the specific job listing or contact Milliken & Company's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Milliken & Company is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance, Professional Development, Financial Security, Inclusion & Diversity. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Curiosity-Driven Innovation and Integrity in Everything We Do and Authentic Belonging and Inclusion.

The company has committed to inclusive practices including: Trust-Based Leadership and Transparency and Intentional Inclusion and Diversity.

Milliken & Company has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Milliken & Company currently has 1 open position. You can view all current openings at certcheck.mostlovedworkplace.com/companies/milliken-company/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Milliken & Company's recruiting team for specific details on this role's process.

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Submit your application directly to the Milliken & Company team. Let them know why you'd be a great addition to their loved place to work.

Milliken & Company

Milliken & Company

Manufacturing
Spartanburg, South Carolina
Assessed by Most Loved Workplace®
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