Most Loved Workplace® Certified Job

Logistics Account Specialist

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Charlotte, NC

Full-time

About the Role

At Odyssey Logistics, a Most Loved Workplace® certified employer in the Transportation/Trucking/Railroad space, Adaptive logistics solutions for a resilient supply chain future.

Odyssey Logistics & Technology Corporation is seeking a Manager, Customer/Client Services to join our team. This role involves overseeing customer service operations, ensuring high levels of customer satisfaction, and managing a team of customer service representatives. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in customer service management.

Want to learn more about what it's like to work at Odyssey Logistics? View our full profile.

Requirements

Bachelor's degree in Business Administration or related field
5+ years of experience in customer service management
Strong leadership and team management skills
Excellent communication and interpersonal skills
Proven track record of improving customer satisfaction
Ability to analyze data and make informed decisions
Proficiency in CRM software and Microsoft Office Suite

Benefits

Competitive salary
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development opportunities
Employee assistance program

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

heart-handshake Recognition & Celebration

shield-check Safety First Mindset

users-check Collaborative Teamwork

growth Continuous Learning & Growth

handshake Community Engagement

lightbulb Adaptive Problem-Solving

Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2024

Frequently Asked Questions About Working at Odyssey Logistics

Common questions candidates ask about this role and Odyssey Logistics's workplace

Odyssey Logistics is a global logistics provider with a freight network exceeding $3B. Our portfolio of multimodal logistics services includes intermodal, rail, ground transportation, warehousing, freight forwarding, managed services and consulting. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. In addition to being certified by the American Chemistry Council as a Responsible Care® partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds. Our Cloverleaf® program turns our deep commitment to sustainability into a growth engine for all stakeholders, including customers, carrier partners, consumers, investors and colleagues. Odyssey prioritizes community giving and supports numerous charitable organizations, including Project Outreach and Junior Achievement®. For more information visit www.odysseylogistics.com.

Please review the specific job listing or contact Odyssey Logistics's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Odyssey Logistics is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Recognition & Appreciation, Community & Giving Back, Career Development, Safety & Wellness, Team Culture. For this role specifically, benefits include: Competitive salary, Health, dental, and vision insurance, 401(k) with company match, Paid time off and holidays, Professional development opportunities, Employee assistance program. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Recognition & Celebration and Safety First Mindset and Collaborative Teamwork.

The company has committed to inclusive practices including: Safety as Our Foundation and Celebrating and Valuing Our People.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2024.

Odyssey Logistics currently has 20 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/odyssey-logistics/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Odyssey Logistics's recruiting team for specific details on this role's process.