Most Loved Workplace® Certified JobMDR Customer Focus Analyst (Unit 42)
Most Loved Workplace® Certified JobAbout the Role
At Palo Alto Networks, a Most Loved Workplace® certified employer in the Computer Software space, Protecting the digital way of life with AI-driven cybersecurity innovation.
Focus on customer engagement and support for Unit 42's Managed Detection and Response services.
What makes this opportunity special
- Security-First Culture: Employees work on mission-critical technology that protects millions globally, creating a shared sense of purpose and pride in meaningful work.
- Innovation & Growth Mindset: A cloud-centric organization that empowers teams to solve complex cybersecurity challenges with cutting-edge technology and continuous learning opportunities.
- Global Community Impact: Being part of a leader that shapes the digital future means employees contribute to protecting the way people and organizations operate worldwide.
Our core culture values include CEO Leadership, Palo Alto Networks Culture, Palo Alto Networks Respect.
Employees rate Palo Alto Networks 4.4/5 for our workplace culture.
Want to learn more about what it's like to work at Palo Alto Networks? View our full profile.
Requirements
- Experience in customer support or engagement
- Knowledge of cybersecurity principles
- Ability to work weekend shifts
Benefits
- Competitive salary
- Remote work flexibility
Why This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
Since its founding, Palo Alto Networks has been a global cybersecurity leader, continually growing and delivering innovation to enable secure digital transformation and protect clients’ digital way of life—even as the pace of change is accelerating. Palo Alto Networks measures its growth not only in terms of financial success, but also by its ability to make the world safer every day. With a commitment to innovation in cybersecurity that runs deep, the people of Palo Alto Networks feel inspired to seek new opportunities, new ways to collaborate, and new ways to make a difference.
Positive Vision for the Future
Palo Alto Networks is a values-led company. Its culture is founded on mutual respect and honoring the contributions each person makes. Employees feel a sense of group ownership, and its recognition scheme is based on its values, which were crowdsourced and chosen by its people.
Alignment of Values
Nikesh Arora has led Palo Alto Networks since 2018, focusing on building close, diverse teams. Every week since the pandemic, he has hosted employee roundtables to better understand challenges, hear feedback, and remove roadblocks to help everyone execute their tasks. He deeply values different perspectives and people are always at the top of his agenda.
Respect
Palo Alto Networks puts people first, providing choices whenever possible, and recognizing that each employee is a unique individual. Its policies and benefits reflect a commitment to help with each employee’s development, motivation, and engagement, offering collaborative opportunities that result in a sense of belonging and well-being. These bold strategies enable its 13,500+ employees to enjoy some of the most satisfying work of their careers while delivering successful business results.
Killer Outcomes
Collaboration is a strong company value. Palo Alto Networks’ leadership listens closely to employees while building the culture, and aims to empower people to grow professionally, thrive personally, and create a work experience right for them. With regular communication from executive leadership, management, and peers, paired with innovative technology, employees say they feel more connected than ever before and are thriving from wherever they are.
What It's Like to Work Here
Apply for MDR Customer Focus Analyst (Unit 42)
Submit your application directly to the Palo Alto Networks team. Let them know why you'd be a great addition to their loved place to work.
