Customer Service Representative

Pennymac prioritizes employee growth and development. Our strong promote-from-within culture, with a high percentage of internal promotions to management positions, demonstrates our commitment to career advancement. A majority of those who are currently in management positions have been promoted: 87% Executive, 83% of Mid Level and 81% of Front Line Managers. Our balanced business model, coupled with our ability to build and adapt products to meet evolving market conditions allows us to navigate the market volatility, providing stability for our employees and customers. Pennymac is also focused on embracing technology by using AI to test, innovate and learn, positioning our people and company for continued success.

Pennymac's company values allow us to consistently be at the top of our game, because we prioritize being Accountable, Reliable, and Ethical (A.R.E. Core Values) in all we do. This foundation fosters a respectful, inclusive workplace where integrity is essential. Combined with our G.R.E.A.T. Leadership Standards (Grow, Respect, Energize, Achieve, Together), we prioritize operational excellence to consistently fulfill our customers needs. Pennymac’s focus on service creates a sense of purpose for employees, knowing their contributions directly help others, strengthening our relationships with team members, customers, partners, and stakeholders.

David Spector, our Chairman and CEO, champions Pennymac values, actively supporting workplace engagement, inclusion, and philanthropic efforts like the Stanford L. Kurland Memorial Golf Classic for brain cancer research. His leadership inspires us to uphold the gold standard in achieving results and meaningful success together. Mr. Spector is also an executive sponsor of the Pennymac Workplace Engagement Committee and an MBA board member. Under his leadership, Pennymac also became the Official Mortgage Supporter of Team USA and the LA28 Olympic and Paralympic Games, further demonstrating our commitment to community and shared success.

Pennymac fosters an environment where employees thrive and reach their full potential through teamwork and valued input. We cultivate mutual support between managers and teams, further enhanced by company-wide town hall meetings, state-of-the-business updates, and smaller group interactions. Programs like 'My Two Cents' award employees for impactful ideas that boost efficiency, cut costs, and drive growth. Additionally, our 'GREAT Days' event serves as a key opportunity for executive leadership to visit each Pennymac site, where we affirm the value of our people through direct engagement and fun activities recognizing their contributions. These platforms foster an inclusive and productive atmosphere.

Pennymac fosters a collaborative culture where diverse minds and teamwork drive innovation. We empower employees to voice their ideas, encouraging open communication and knowledge sharing to achieve common goals. To deliver gold-standard results for all our customers, Pennymac leverages its talented team and cutting-edge tools, including AI, to enhance productivity and streamline collaboration across divisions. By prioritizing clear articulation of objectives and progress, we’ve built a dynamic workplace where employees connect their work directly to Pennymac’s mission of helping over 5 million homeowners achieve and sustain their aspirations of home.