Most Loved Workplace® Certified JobTechOps Specialist
Most Loved Workplace® Certified JobAbout the Role
At Perk, a Most Loved Workplace® certified employer in the Computer Software space, Eliminating shadow work to power real work with real impact.
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.Perk.com to learn more. Location: Boston, (On-site, within commuting distance to the Chicago hub) The Role: We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Perk. In this role you will be an instrumental part of every aspect of IT at Perk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of Perk. You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better! What you'll do: As a TechOps Specialist, you’ll play a tactical, hands-on role in supporting our fast-moving, AI-focused startup. You’ll be the go-to person for day-to-day IT needs—especially those related to Mac support, hardware lifecycle management, and office IT logistics. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently. Your responsibilities will include: IT Support: Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity. Hardware Management: Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users. Repair & Warranty Coordination: Interface with vendors for repairs, warranty claims, and AppleCare tracking. Accessory & AV Oversight: Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations. IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless onboarding experience. Proactive Planning: Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs. IT Logistics: Support software installs, device shipments, office moves, and other day-to-day IT coordination needs. What you'll bring Experience: 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment. Technical Proficiency: Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software. Organization: Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza. Execution Focused: Bias for action and ability to troubleshoot, solve problems, and follow through independently. Communication: Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote. Even better... Experience supporting hybrid teams or distributed environments. Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups. Past experience working with Apple Business Manager or zero-touch deployment tools. Passion for documentation, process improvement, and enabling others to solve simple issues themselves. What do we offer? Competitive compensation, including equity in Perk Generous vacation days so you can rest and recharge Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date Financial benefits like 401k or Roth with company matching, and HSA or FSA plan Subscription to Wellhub, the gym benefit Family services that include adoption benefits and paid parental leave from 12 to 16 weeks Global presence and hybrid working style Unforgettable Perk events, including travel to one of our hubs 📚 Learning and professional development opportunities iFeel - a mental health support tool with access to therapists year round Exponential growth opportunities 16 paid hours per year to volunteer for a cause of your choice "Work from anywhere" allowance of 20 working days per year Compensation Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $75-000 - $90,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @ Perk.com or @ externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] Perk .com , and we will confirm whether it is legitimate. #LI-Hybrid
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
Our bi-annual engagement survey - ‘TK Voice’ - shows that 90% feel optimistic about the next three years , a +6pt increase from last year. Our dedication to delivering 7* service is more than just words— 74% of employees believe in this mission . Additionally, 93% understand how their work contributes to our goals , and 88% know what they need to do to be successful in their roles (+7pts vs November 2023). This clarity, open communication, combined with a growth mindset and a strong sense of connection, gives our team the confidence to shape the future—together.
Positive Vision for the Future
These are words our team can turn into actions. In our latest engagement survey, 88% said, "I find that my values are aligned with TravelPerk’s values" —a 9-point increase since November 2023. We empower our employees to grow personally and professionally through quarterly growth conversations, annual performance reviews, and by empowering managers to hold weekly one-on-one meetings with their teams. We've also increased manager support through training so employees feel supported in their career development at TravelPerk. Everyone has the flexibility to set their own schedules and priorities. Finally, our recruitment process ensures that whoever joins TravelPerk is fundamentally a good, caring person.
Alignment of Values
As the Founder and CEO of TravelPerk, Avi Meir directly created the values for Perk and shaped its culture. He sees Perk's values and culture as a core driving force of growth, both on an individual level for employees and on a company-wide level. This is a personal passion project for him, as he firmly believes that Perk's culture is a key competitive asset. That’s why Avi practices what he preaches at every level—from hosting "end of week" all-hands meetings on Fridays and being present at every company-wide event to personally conducting culture fit interviews.
Respect
Employee Advisory Board (EAB): A team of employees hosts regular, global roundtables throughout the year to gather feedback and find new ways to make TravelPerk the most loved workplace. This team then collaborates with the CEO to implement changes. 'End of Week': We share the latest updates, celebrate team achievements and projects, and hold Q&A sessions with leadership. Topic-based Slack channels: Leveraging automation and AI technology, we've created specialized Slack channels focused on different business areas to support employees with simple inquiries on any topic. For example, our Legal Bot automated over 7,000 queries in the past six months! Bi-annual engagement survey: This survey measures employee sentiment. Feedback is analyzed by People Partners and discussed with leadership to create tailored actions for each department. Post-event, meeting, or project launch surveys: These surveys are sent to gather feedback and continuously improve. Results and actions are shared at the 'End of Week' meeting.
Killer Outcomes
At TravelPerk, fostering a happy and productive workforce revolves around social engagement . Beyond company-wide events, we emphasize 'doing good' for our communities . We believe in creating positive impacts in our local hub communities, which is why we give every employee 16 hours of paid volunteering each year . We support Belonging Communities (ERGs) by guiding events and providing financial and executive support. Each team and hub has a weekly and quarterly social budget for regular get-togethers, ranging from beach hikes to wine tasting. Our 'random lunch' program pairs "oldies" with "newbies," giving them the chance to get to know each other and build a sense of belonging.
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