Most Loved Workplace® Certified JobSenior Product Operations Manager - Payments
Most Loved Workplace® Certified JobAbout the Role
At Perk, a Most Loved Workplace® certified employer in the Computer Software space, Eliminating shadow work to power real work with real impact.
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.Perk.com to learn more. About the Role At Perk, we empower cross-functional teams to deliver exceptional results for our customers and the business. We are looking for a Senior Product Operations Manager to join our Payments group—the engine that ensures every transaction on our platform is seamless, secure, and scalable. The Payments product area is a critical pillar of Perk’s platform. It handles complex flows involving money movement, settlement, billing and financial reporting across our global platform. For our customers, it means reliability and a smooth accounting reconciliation process; for our internal teams, it means efficiency and automation. In this role, you will lead operational excellence initiatives for the Payments area, identifying and solving systemic challenges that impact multiple squads and tribes, such as scaling our hotel invoice collection process, or ensuring reliable, optimal supplier payments. You’ll be the go-to person for coordinating rapid responses to operational crises and will design the frameworks that ensure high-performance operations as we scale. We need a strategic thinker who is obsessed with execution and can step into the shoes of our internal users—like Finance and Customer Care—to design impactful, intuitive workflows. What You’ll Do Drive Operational Excellence: Lead initiatives across the Payments product area to solve systemic challenges. Develop and implement frameworks that ensure consistent, high-performance operations across teams. Optimise at Scale: Use advanced data analysis to identify inefficiencies and propose improvements that generate significant value, using AI to drive automation. Be the Internal Voice of the Customer: Balance their internal teams’ operational needs with broader business objectives, ensuring efficiency gains never sacrifice the end-user experience. Manage Complex Risks: Proficiently identify and mitigate operational, security, financial, and compliance risks across the product area. Collaborate with Legal and Security teams to define acceptable risk levels and implement robust controls. Influence and Collaborate: Work with stakeholders across Perk, as well as third parties, to define your goals and execute your plans. Mentor and Lead: Provide guidance to more junior team members, helping them grow in their roles. What You’ll Need Experience That Counts: Extensive experience in a tech-driven operations role (typically 5+ years in tech). Experience in the Payments or Fintech space is a strong plus. Data Fluency: Proficiency in using advanced data analysis tools and methodologies to drive decision-making and measure success. Process Design Expertise: A proven ability to design and optimize complex end-to-end processes, including experience with wireframing and user flow visualization. Risk & Compliance Mindset: Comfortable navigating complex regulatory environments and identifying financial or operational risks before they become issues. Strategic Execution: A track record of breaking down complex, systemic problems into actionable steps that deliver incremental value. Stakeholder Mastery: The ability to influence across functions, evaluate requests based on clear prioritization, and confidently say "no" when alignment is missing. Communication Excellence: Skill in translating complex operational narratives into straightforward, structured communications for diverse audiences. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @ Perk.com or @ externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] Perk .com , and we will confirm whether it is legitimate. #LI-Hybrid
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
Our bi-annual engagement survey - ‘TK Voice’ - shows that 90% feel optimistic about the next three years , a +6pt increase from last year. Our dedication to delivering 7* service is more than just words— 74% of employees believe in this mission . Additionally, 93% understand how their work contributes to our goals , and 88% know what they need to do to be successful in their roles (+7pts vs November 2023). This clarity, open communication, combined with a growth mindset and a strong sense of connection, gives our team the confidence to shape the future—together.
Positive Vision for the Future
These are words our team can turn into actions. In our latest engagement survey, 88% said, "I find that my values are aligned with TravelPerk’s values" —a 9-point increase since November 2023. We empower our employees to grow personally and professionally through quarterly growth conversations, annual performance reviews, and by empowering managers to hold weekly one-on-one meetings with their teams. We've also increased manager support through training so employees feel supported in their career development at TravelPerk. Everyone has the flexibility to set their own schedules and priorities. Finally, our recruitment process ensures that whoever joins TravelPerk is fundamentally a good, caring person.
Alignment of Values
As the Founder and CEO of TravelPerk, Avi Meir directly created the values for Perk and shaped its culture. He sees Perk's values and culture as a core driving force of growth, both on an individual level for employees and on a company-wide level. This is a personal passion project for him, as he firmly believes that Perk's culture is a key competitive asset. That’s why Avi practices what he preaches at every level—from hosting "end of week" all-hands meetings on Fridays and being present at every company-wide event to personally conducting culture fit interviews.
Respect
Employee Advisory Board (EAB): A team of employees hosts regular, global roundtables throughout the year to gather feedback and find new ways to make TravelPerk the most loved workplace. This team then collaborates with the CEO to implement changes. 'End of Week': We share the latest updates, celebrate team achievements and projects, and hold Q&A sessions with leadership. Topic-based Slack channels: Leveraging automation and AI technology, we've created specialized Slack channels focused on different business areas to support employees with simple inquiries on any topic. For example, our Legal Bot automated over 7,000 queries in the past six months! Bi-annual engagement survey: This survey measures employee sentiment. Feedback is analyzed by People Partners and discussed with leadership to create tailored actions for each department. Post-event, meeting, or project launch surveys: These surveys are sent to gather feedback and continuously improve. Results and actions are shared at the 'End of Week' meeting.
Killer Outcomes
At TravelPerk, fostering a happy and productive workforce revolves around social engagement . Beyond company-wide events, we emphasize 'doing good' for our communities . We believe in creating positive impacts in our local hub communities, which is why we give every employee 16 hours of paid volunteering each year . We support Belonging Communities (ERGs) by guiding events and providing financial and executive support. Each team and hub has a weekly and quarterly social budget for regular get-togethers, ranging from beach hikes to wine tasting. Our 'random lunch' program pairs "oldies" with "newbies," giving them the chance to get to know each other and build a sense of belonging.
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