Most Loved Workplace® Certified JobOperations Service Support - Call Center
Most Loved Workplace® Certified Job92% of candidates apply because they are a Most Loved Workplace®
About the Role
At RATP Dev USA, a Most Loved Workplace® certified employer in the Transportation/Trucking/Railroad space, Moving communities forward through reliable, innovative transit solutions across North America.
The purpose of these positions is to provide dedicated support during service hours for incoming customer calls involving cancellations, service changes, and other routine service-related requests.
What makes this opportunity special
- 50+ Years of Industry Excellence: Join a company with deep expertise and proven success in U.S. transportation. Our extensive track record means comprehensive training, ongoing support, and stable career growth in a dynamic environment.
- Global Impact with Local Expertise: As part of RATP Dev's 21,000-person team across 16 countries, you'll contribute to meaningful innovation in public transit while benefiting from worldwide resources and best practices.
- Mission-Driven Work That Connects Communities: Every day, your work helps people connect with loved ones, access education, and build thriving communities. Be part of a purpose-driven organization dedicated to better city living.
Our core culture values include Genuine Care for People, Continuous Learning and Growth, Collaborative Team Spirit.
Want to learn more about what it's like to work at RATP Dev USA? View our full profile.
Requirements
- Less than 2 years of experience
- High school diploma, A levels, GED, GCSE
- Strong customer service skills
- Comfortable using computers
- Effective communication by phone
- Organized in a fast-paced environment
- Handle multiple tasks while maintaining accuracy and professionalism
Benefits
- Equal Opportunity Employer
- Diversity welcomed
Prefer to apply on the company's career site?
View Original PostingWhy This Is a Most Loved Workplace® Certified Job
What It's Like to Work Here
Heart Genuine Care for People
Zap Continuous Learning and Growth
Users Collaborative Team Spirit
Target Purpose-Driven Mission
Shield Safety and Reliability Culture
Certified for: Global Top 100 Most Loved Workplaces®, Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2021, Most Loved Workplace® for Career Advancement 2025, Most Loved Workplace® for CEO 2025, Most Loved Workplace® for Mental Health 2025, Top 100 Most Loved Workplaces® 2025, Most Loved Workplace® Certified 2025
Frequently Asked Questions About Working at RATP Dev USA
Common questions candidates ask about this role and RATP Dev USA's workplace
RATP Dev USA's longstanding presence and track record in the U.S. transportation industry offer numerous benefits for our new employees. With over fifty years of experience working with partner agencies, we have developed a deep understanding of the industry and the operational intricacies involved. This expertise translates into comprehensive training programs, ongoing support, and a wealth of resources available to our employees. By being part of a well-established company like RATP Dev USA, our new employees can feel confident that they are joining a team with a proven track record of success, where their skills and contributions will be valued and supported in a stable and dynamic work environment. RATP Dev USA is a subsidiary of the RATP Dev. We design, operate, and maintain public transit networks of automated metros, bus, tramway and other modes people use everyday to go to work, to go to school, to go places, to connect with friends and family. With 21,000 employees in 16 countries and over 100 subsidiaries, we are committed with passion, determination, boldness, and transparency to ensuring the daily transportation of passengers, connecting communities, promoting useful and meaningful innovation, and contributing responsibly to economic and social development. Because public transit makes sense for the planet, communities, regions, and everyday life, we dedicate every day to better city living.
Please review the specific job listing or contact RATP Dev USA's recruiting team for details on remote or hybrid work options for this role.
Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.
RATP Dev USA is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.
Key benefit categories include: Work-Life Balance, Professional Development, Workplace Culture, Compensation, Community & Sustainability. For this role specifically, benefits include: Equal Opportunity Employer, Diversity welcomed. You can view more details on their CertCheck profile.
The day-to-day environment is guided by core values such as Genuine Care for People and Continuous Learning and Growth and Collaborative Team Spirit.
The company has committed to inclusive practices including: Safety First, Always and Employee Growth and Empowerment.
They have earned Most Loved Workplace® certifications including: Global Top 100 Most Loved Workplaces® and Most Loved Workplace Most Loved Workplaces® 2026.
RATP Dev USA currently has 3 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/ratp-dev-usa/jobs.
The interview process typically involves an initial recruiter screen followed by team interviews. Please contact RATP Dev USA's recruiting team for specific details on this role's process.
Apply for Operations Service Support - Call Center
Submit your application directly to the RATP Dev USA team. Let them know why you'd be a great addition to their loved place to work.
