Agent, CO Inbound CEL

Pasay

About the Role

At Royal Caribbean Group in the Hospitality & Leisure space, Delivering the best vacations responsibly, propelled by passionate people worldwide..

Responsible for receiving and responding to sales and service requests from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call request resolution to convert shopping calls, service existing bookings, and adds any requested revenue components to bookings. Make outbound calls to advise of changes to reservations (i.e., redeployments, charters, etc.), and makes changes to the reservation as required. May contact other departments to complete guests’ service requests and provide appropriate responses to guests. Receives and responds to guests through written chat communication tools, providing the same service as when doing so by phone. Works in a non-scripted environment where relationship building is key to securing bookings and loyalty to the Brand.

Want to learn more about what it's like to work at Royal Caribbean Group? View our full profile.

Requirements

High School graduate or GED required
2-year Associates degree or equivalent preferred
1-year customer service experience in a contact center environment required
Advanced level of English proficiency in reading as well as verbal and written communication skills
Ability to accurately perform data entry of both text and numeric information at a rate of at least 35 wpm with 90% accuracy from both spoken and printed sources.
Effective communication skills in spoken and written formats with both internal and external customers.
Attention to detail and highly adaptable to change.
Ability to work in a fast-paced, metric-driven environment.
Decision making skills in situations where variables exist. Ability to assess situations and make mutually beneficial decisions within established guidelines.
Sales skills including positioning products to meet customer needs.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to understand and explain promotions, basic accounting, commissions, and payments.
Demonstrated ability to utilize internal computer software and web-based resources. Ability to learn and utilize multiple systems in completion of job functions.

Benefits

Competitive compensation and benefits package
Excellent career development opportunities

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What It's Like to Work at Royal Caribbean Group

What It's Like to Work Here

globe Global Belonging

heart-handshake People-First Mindset

zap Purposeful Innovation

handshake Trust-Based Collaboration

compass Adventure-Driven Energy

Frequently Asked Questions About Working at Royal Caribbean Group

Common questions candidates ask about this role and Royal Caribbean Group's workplace

Royal Caribbean Group is a Most Loved Workplace®. Most Loved Workplaces® place love at center of business. Royal Caribbean Group is a Small employer in the Not Declared sector. Explore Royal Caribbean Group careers, culture, employee experience, and open roles.

Please review the specific job listing or contact Royal Caribbean Group's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Royal Caribbean Group is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Cruise & Travel Benefits, Connectivity & Wellness, Career Development, Workplace Culture. For this role specifically, benefits include: Competitive compensation and benefits package, Excellent career development opportunities. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Global Belonging and People-First Mindset and Purposeful Innovation.

The company has committed to inclusive practices including: Empower Every Voice and Invest in Your Tomorrow.

Royal Caribbean Group has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Royal Caribbean Group currently has 7 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/royal-caribbean-group/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Royal Caribbean Group's recruiting team for specific details on this role's process.