Most Loved Workplace® Certified JobMember Service Representative
Most Loved Workplace® Certified JobAbout the Role
At Shared Service Solutions, LLC, a Most Loved Workplace® certified employer in the Financial Services space, World-class shared services enriching credit union members and employees.
The Member Service Representative (MSR) will be part of our talented fully remote Contact Center team. MSRs will answer high-volume inbound calls to assist with questions and requests regarding membership, banking products, services, and rates while consistently meeting efficiency and quality expectations in a fast-paced workflow. This role requires strong technical proficiency and the ability to navigate multiple platforms simultaneously (phone system, account servicing tools, and web-based applications) while accurately documenting interactions.
Want to learn more about what it's like to work at Shared Service Solutions, LLC? View our full profile.
Requirements
- 5 years of work experience or a combination of relevant professional experience and education (Associate's Degree or higher) or applicable certifications may be considered.
- Experience involving direct customer engagement or relationship management is required.
- Banking and/or Fraud experience preferred.
- Previous experience as a team leader/mentor/coach/trainer/supervisor is a plus.
- Experience using Microsoft Teams, Outlook, CRM platforms and the ability to navigate multiple systems and applications simultaneously preferred, dual monitors are a plus
- Proven ability to meet performance goals.
- Strong de-escalation skills, including clear documentation and appropriate handoffs.
- Ability to work independently, prioritize tasks, and maintain productivity.
- Excellent verbal and written communication skills.
- Comfortable in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance.
- Highly organized and detail oriented.
- Strong time-management skills.
- Works well in a structured, procedure-driven environment.
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO) starting at 20 days in your first year
- Up to 11 paid holidays per year
- 401(k) with employer match and discretionary contribution
- Employee referral program
- Employee assistance program (EAP)
- Health & wellness program
- Life and AD&D Insurance
- Accidental Injury, Critical Illness and Hospital Care Insurance
- Peer-to-peer recognition program
- Employee Discount Program
- Fully remote (work from home)
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Apply for Member Service Representative
Submit your application directly to the Shared Service Solutions, LLC team. Let them know why you'd be a great addition to their loved place to work.
