MLW Certified 2026

SMS Environmental

Expert water hygiene solutions for safe, compliant environments

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Utilities

Founded 2001

Harwell, United Kingdom

216

Profile last updated: May 2026

Why Employees Love Working Here

Real metrics that matter to your career and happiness at SMS Environmental

79%

Love of Workplace

Emotional connectedness

14% above avg

78%

Love of Manager

Leadership trust

18% above avg

80%

Love of Colleagues

Team connection

10% above avg

About SMS Environmental

UtilitiesFounded 2001

SMS Environmental provides water hygiene services to enable clients to meet their statutory obligations with regard to Legionella control. SMS also provides products and services that have synergy with the core business, such as other water treatment services, other water sampling, air sampling, air conditioning, ventilation hygiene, and other building services. All SMS services are tailored to individual organisations. Our expert advisors visit clients to discuss requirements and create a service package to meet their needs. To replace traditional methods SMS has developed Opuz, our unique compliance maintenance software application. Opuz is a market leading certified system which enables SMS and our clients manage assessments and record keeping online. Opuz ensures record keeping is managed in real time and brings peace of mind to our clients. Data is secure and at our fingertips for monitoring, analysis and reporting. In addition to these services, SMS offers environmental control training courses, consultation services and we can even help you write your water treatment policy documents.

16 Certifications & Awards

Certified Since 2023 · Featured across multiple industry recognitions

202320252026

Most Loved Workplace® Certified 2026

Verified

2026

Most Loved Workplace® Certified 2025

Verified

2025

Most Loved Workplace® Certified 2023

Verified

2023

Most Loved Workplace® for Neurodiversity 2025

Verified

2025

Most Loved Workplace® for LGBTQ+ 2025

Verified

2025

Most Loved Workplace® for Diversity 2025

Verified

2025

Most Loved Workplace® for Inclusivity 2025

Verified

2025

Most Loved Workplace® for Young Professionals 2025

Verified

2025

Most Loved Workplace® for Women 2025

Verified

2025

Most Loved Workplace® for Career Advancement 2025

Verified

2025

Most Loved Workplace® for Parents & Caregivers 2025

Verified

2025

Most Loved Workplace® for Wellness 2025

Verified

2025

Most Loved Workplace® for CEO 2025

Verified

2025

Most Loved Workplace® for Disabled Workers 2025

Verified

2025

Most Loved Workplace® for Mental Health 2025

Verified

2025

Most Loved Workplace® for African American 2025

Verified

2025

Most Loved Workplace® certifications are based on the SPARK model assessment of employee sentiment across 5 pillars.

Our Mission

SMS Environmental is dedicated to helping customers maintain water quality and safety in their facilities through expert knowledge, experience, and guidance. We strive for excellence, quality, and integrity to achieve positive outcomes for all facility users through transformative applications of water treatment and environmental services.

What Sets Us Apart

Expert-Led Partnership Approach

SMS assigns dedicated expert advisors who visit clients to understand their unique needs and create tailored service packages, fostering genuine relationships and personalized solutions that go beyond one-size-fits-all services.

Innovation Through Opuz Technology

SMS developed Opuz, a market-leading certified compliance software that transforms traditional methods into real-time digital solutions, enabling clients to manage assessments and record keeping with ease, security, and complete peace of mind.

Comprehensive Support & Development

Beyond core services, SMS invests in client success through environmental control training courses, consultation services, and policy document development, empowering teams with knowledge and resources for long-term compliance.

SPARK Culture Insights

79/100

Why is SMS Environmental a Most Loved Workplace®?

(Based on the 5-Pillar SPARK Assessment)

Employees at SMS Environmental have a positive vision for the future because our values-driven culture and structured approach to strategy empower them to grow and contribute meaningfully. Our core values—transparency, accountability, and mutual appreciation—shape everything we do, fostering a forward-thinking atmosphere. We share our 5- and 3-year goals through a company-wide Vision/Traction…

Our Culture

The lived experience at SMS Environmental

Genuine Human Connection

We actively build personal relationships across the organization and with clients. People take time to listen, show empathy, and celebrate each other's wins. It's the small human moments that make SMS Environmental feel like a community, not just a workplace.

Excellence as Daily Practice

Excellence isn't a goal we chase—it's an attitude we bring every day. From how we approach our work to how we treat each other, there's a consistent drive to exceed expectations and do things right, with quality that speaks for itself.

Continuous Growth Mindset

Everyone at SMS Environmental is encouraged to learn, experiment, and develop new skills. Whether through formal coaching, mentorship, or collaborative problem-solving, there's a lived sense that every day offers a chance to grow and improve.

Transparent, Honest Leadership

Leaders share information openly through all-hands meetings and intranet updates. There's an absence of corporate jargon and hidden agendas. People know where SMS Environmental stands and feel genuinely included in the bigger picture.

Care for Wellbeing

SMS Environmental actively supports mental health, flexible working, and work-life balance. There's a palpable sense that people care about each other as whole human beings, not just work functions. Wellness isn't just a benefit—it's a value lived daily.

Our Culture DNA

The core values that drive SMS Environmental

IntegrityExcellenceCollaborationGrowthHumanTransparentTrustworthyEmpatheticAccountableCommunity

Life at SMS Environmental

Love Profile

The personality of our workplace

Client-Centric Expertise

SMS prioritizes understanding each client's individual requirements and delivering customized solutions, demonstrating that they truly care about client success and operational excellence.

Trustworthy Innovation

By creating Opuz and modernizing compliance management, SMS shows commitment to reducing client stress while maintaining the highest security and data protection standards.

Empowering Partnership

SMS goes beyond service provision to educate clients through training and consultation, positioning themselves as true partners invested in their clients' long-term growth and regulatory confidence.

SMS Environmental team building trust through collaborative projects

Dedicated utilities professionals at SMS Environmental celebrating team achievements

SMS Environmental employees engaged in sustainable environmental solutions

Team unity at SMS Environmental driving excellence in utilities management

SMS Environmental staff fostering innovation in environmental services

Workplace culture at SMS Environmental promoting safety and teamwork

SMS Environmental team committed to environmental stewardship and industry leadership

Most Loved Workplace® Pledge

Our commitment to building a loved place to work.

At SMS Environmental, we believe that the most meaningful work happens when people feel genuinely valued, supported in their growth, and connected to a shared purpose. Our commitment to being a Most Loved Workplace® reflects our deep belief that when we invest in our people—truly listen to them, develop them, and celebrate them—they do extraordinary things for our clients and each other. This is not just a pledge; it's the foundation of who we are.

Our Commitments

Invest in People's Growth

We are committed to providing mentorship, coaching, and development programs that enable every employee to reach their potential. With 85% of our board grown internally, we believe in nurturing talent and creating pathways to leadership for those who demonstrate excellence and commitment.

Foster Genuine Collaboration

We pledge to break down silos and encourage cross-functional teamwork through transparent communication, inclusive all-hands meetings, and collaborative projects. Every voice matters, and we actively celebrate diverse perspectives to find innovative solutions.

Live Our Values Every Day

We commit to embodying excellence as an attitude, being human and making real connections, going above and beyond, and maintaining the integrity that defines our brand. These aren't aspirations—they are the lived daily experience of working at SMS Environmental.

Support Work-Life Harmony

We recognize that our people have lives beyond work. We offer flexible arrangements, remote working options, and benefits designed for different life stages. Our goal is to create an environment where talented people can thrive both professionally and personally.

Maintain Respect and Psychological Safety

We are committed to creating a workplace where every employee feels valued, heard, and psychologically safe. Diversity and inclusion are woven into our hiring, development, and day-to-day interactions. We respect each other and look out for each other's health, safety, and wellbeing.

Benefits & Perks

Health & Wellness

Comprehensive healthcare coverage
Mental health and wellbeing support
Neuroscience-based coaching programs
Flexible working arrangements

Career Development

Leadership Essentials program
Mentorship opportunities
Continuous professional development
Internal promotion pathways with 85% board and 86% senior management grown internally

Work-Life Balance

Flexible vacation policy
Remote working options via Google Meet
All-hands transparent communication meetings
Supportive intranet and collaboration tools

Retirement & Financial

Competitive retirement benefits
Competitive pay packages
Financial planning support

Leadership

Toby Maddox

Chief Operations Officer

Lee Bainbrigge

Chief Marketing Officer

David Clift

Chief People Officer

Michelle Croston

Head of Finance

Latest News & Stories

Updates from the SMS Environmental team

2024-11-27

Legionella on the Rise: A Growing Public Health Concern

As legionellosis cases continue to increase across the UK, SMS Environmental explores the growing public health challenge and the importance of proactive water safety management and statutory compliance.

2024-01-12

SMS Environmental Announces New Senior Leadership Team

SMS Environmental has confirmed its exceptional new Senior Leadership Team, including new Chief Operations Officer, Chief Marketing Officer, Chief People Officer, and Head of Finance, positioning the company for continued excellence.

2024-06-15

Industry Leading Service Provider Celebrates 20+ Years of Excellence

SMS Environmental reflects on its journey from 2001 to today, becoming part of the UK's top 5% of water treatment sector companies with over 100 multi-discipline experts dedicated to water quality and compliance.

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Open Positions

Join us in building the future

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Most Loved Workplace® Certified Career Page

Attract top talent with your dedicated, certified career presence.

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Water Treatment Technician

MLW Certified

Birmingham, UKFull-time

Environmental Health and Safety Manager

MLW Certified

London, UKFull-time

Sales Account Executive

MLW Certified

Manchester, UKFull-time

Marketing Coordinator

MLW Certified

RemoteFull-time

Project Manager

MLW Certified

Leeds, UKFull-time

HR Business Partner

MLW Certified

Oxford, UKFull-time

Plumbing Remedial Engineer

MLW Certified

United Kingdom – RemoteFull-time

Legionella Risk Assessor

MLW Certified

United Kingdom – RemoteFull-time

Water Treatment Engineer

MLW Certified

United Kingdom – RemoteFull-time

Water Hygiene Engineer

MLW Certified

United Kingdom – RemoteFull-time

Trainee Water Hygiene Engineer

MLW Certified

United Kingdom – RemoteFull-time

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Frequently Asked Questions about SMS Environmental

Common questions about working at SMS Environmental, their culture, and benefits.

SMS Environmental provides comprehensive water hygiene services including Legionella control, water treatment, water and air sampling, air conditioning and ventilation hygiene, and other building services. All services are tailored to individual organizational requirements, with expert advisors working with clients to create customized solutions.

SMS Environmental offers multiple development pathways including the Leadership Essentials program, mentorship opportunities, neuroscience-based coaching, and continuous professional development. With 85% of the board and 86% of senior management being home-grown talent, internal promotion is a core part of our culture.

Yes. We offer flexible working arrangements, remote work options, transparent communication through all-hands meetings, and tools like Google Meet and our intranet to keep teams connected. Our benefits package is designed to support employees across different life stages and personal situations.

Our values-driven, inclusive culture prioritizes employee growth and well-being through cross-functional collaboration, transparent leadership, and a genuine commitment to living our values daily. We foster excellence, human connection, and positive vision while maintaining respect and delivering killer outcomes for our clients and each other.

SMS Environmental values diverse expertise including chemists, microbiologists, WRAS-approved engineers, technical specialists, and client advisors. We look for individuals who are committed to excellence, customer focus, and personal development. Relevant industry experience and certifications are valued, but we also invest heavily in training and developing talent.

Love Signals

Evidence of Most Loved Workplace® activation

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We analyze digital footprints to find evidence of your Most Loved Workplace® status. No signals detected yet.

Love Signals are digital proof points that validate a company's emotional connection with employees. We continuously monitor the web for these signals to help job seekers find the best places to work.