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Freight Customer Service Agent

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92% of candidates apply because they are a Most Loved Workplace®
Belfast
Freight Customer Service
Permanent, Full-Time

About the Role

At Stena Line, a Most Loved Workplace® certified employer in the Transportation space.

An opportunity has arisen for a Freight Customer Service Agent to join our exciting and dynamic Freight Customer Service team in Belfast. Reporting to the Freight Reservations & CST Manager assisting with the efficient processing of all freight bookings and enquiries and the development and maintenance of strong customer relationships. Promotion of Stena Line Freight services across the route network, providing support and assistance - Liaising with Port Operations Teams to ensure customers receive the highest level of service. At Stena Line your personality matters as much as how good you are at what you do, you will have high attention to detail always ensuring that an exceptionally high level of customer service and accuracy is provided to our customers.

Want to learn more about what it's like to work at Stena Line? View our full profile.

Requirements

  • Minimum of 2 years' customer service experience ideally within the travel/transport industry.
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Why This Is a Most Loved Workplace® Certified Job

Frequently Asked Questions About Working at Stena Line

Common questions candidates ask about this role and Stena Line's workplace

Stena Line is one of the world's largest ferry companies with over 35,000 yearly sailings. The company operates 40 vessels across 20 ferry routes, offering ferry transportation across northern Europe and the Mediterranean. Stena Line is a family-owned business with Swedish roots, part of Stena AB, employing 17,400 people worldwide. The company is committed to safety, reliability, and reducing environmental footprint, with core values of passion, sustainability, and care.

Please review the specific job listing or contact Stena Line's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Stena Line is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Stena Line offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

Working at Stena Line involves collaborating with a dedicated team in a dynamic environment.

As an organization recognized for its culture, Stena Line values respect, inclusivity, and a positive environment for all employees.

Stena Line has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Stena Line currently has 2 open positions. They are hiring across departments like Freight Customer Service. You can view all current openings at certcheck.mostlovedworkplace.com/companies/stena-line/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Stena Line's recruiting team for specific details on this role's process.

Apply for Freight Customer Service Agent

Submit your application directly to the Stena Line team. Let them know why you'd be a great addition to their loved place to work.

St

Stena Line

Transportation
Göteborg (Gothenburg), Sweden
Most Loved Workplace® Certified Job
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