Principal Software Engineer, AI Email Applications, Artificial Intelligence (AI) Required - Work From Home

San Francisco, CA

Full-time

About the Role

At Step in the Financial Services space, Empowering Gen Z to take control of money and their future.

As Product Engineer, AI Email Applications, you will work at the intersection of user needs, model capability, and engineering constraints. The Product Engineer will work directly with Machine Learning (ML) and engineering teams to define how the system should behave, how we measure it, and how we continuously improve it. This is a deeply technical, hands-on role. You are expected to understand the system and challenge technical decisions. Artificial Intelligence (AI) and Machine Learning (ML) are required for this opportunity. This position is 100% Remote.

Want to learn more about what it's like to work at Step? View our full profile.

Requirements

Artificial Intelligence (AI) and Machine Learning (ML) experience required.
Strong computer science fundamentals and system design skills.
Solid understanding of modern Machine Learning (ML) and how Artificial Intelligence (AI) systems behave in production.
Comfortable reading technical designs, understanding architectures, and engaging deeply with engineers.
Strong intuition for model limitations, hallucinations, evaluation, and failure modes.
Significant experience owning complex, technical products end-to-end.
Hands-on experience with AI-powered products, particularly LLM-based systems.
Experience with model evaluation, experimentation, prompting, or Artificial Intelligence (AI) system iteration.
Ability to turn ambiguous problems into clear requirements, measurable outcomes, and executable plans.
Strong judgment and the ability to make decisions when the right answer is not obvious.
Highly technical, curious, and comfortable going deep.
Strong bias toward shipping, experimentation, and learning from real-world usage.
Able to challenge engineers and researchers constructively while maintaining strong collaboration.
Comfortable operating with significant ownership in a fast-moving, zero-to-one environment.
An engineering background is a strong plus, but what matters most is the ability to reason deeply about both AI systems and product outcomes.

Benefits

Medical insurance
Dental
Vision
Savings Plan Options
PTO

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What It's Like to Work at Step

What It's Like to Work Here

Zap Relentless Bias Toward Action

Users Deep User Empathy

Heart Mission-Driven Authenticity

Lightbulb Creative Problem-Solving

Compass Transparent Leadership

Rocket Growth Mindset Culture

Frequently Asked Questions About Working at Step

Common questions candidates ask about this role and Step's workplace

Step is a modern financial and lifestyle platform built for Gen Z and the economy they’re inheriting. Designed to meet the needs of a generation redefining work, money, and success, Step goes beyond banking—building community, culture, and confidence around financial growth. With over 6 million users, Step is more than a company—it’s a movement empowering the next generation to take control of their money and their future.

Please review the specific job listing or contact Step's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Step is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial Wellness, Health & Wellness, Work-Life Balance, Community & Culture, Professional Development. For this role specifically, benefits include: Medical insurance, Dental, Vision, Savings Plan Options, PTO. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Relentless Bias Toward Action and Deep User Empathy and Mission-Driven Authenticity.

The company has committed to inclusive practices including: Financial Empowerment Through Education and Genuine Community & Belonging.

Step has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Step currently has 10 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/step/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Step's recruiting team for specific details on this role's process.