Fraud Operations Team Lead

Bengaluru

4378 SDC - Fraud Operations

About the Role

At Stripe in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h3><strong>About Stripe</strong></h3>

<p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</span></p>

<h3><strong>About the team</strong></h3>

<p>As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy.</p>

<p>Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within Fraud Operations in Bangalore. You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality. This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning, providing real-time coaching, and serving as the first-line escalation owner. You will also drive unit-level operational excellence. To be a fit, you will have a coaching mindset, proven abilit

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What It's Like to Work at Stripe

What It's Like to Work Here

Lightbulb Problem-Solving Excellence

Globe Global Perspective

Users Customer Obsession

Zap Ownership Mentality

Target Long-term Thinking

Frequently Asked Questions About Working at Stripe

Common questions candidates ask about this role and Stripe's workplace

Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.

Please review the specific job listing or contact Stripe's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Stripe is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Lifestyle, Learning & Development, Work Environment. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Problem-Solving Excellence and Global Perspective and Customer Obsession.

The company has committed to inclusive practices including: Invest in Growth and Development and Foster Psychological Safety and Inclusion.

Stripe has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Stripe currently has 719 open positions. They are hiring across departments like 8611 Security Analytics, 1654 Account Executives (AI), 1653 Startups - Account Executives (NA). You can view all current openings at certcheck.mostlovedworkplace.com/companies/stripe/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Stripe's recruiting team for specific details on this role's process.