Technical Account Manager - GCN

Singapore

4148 Technical Account Management, Support & Services - APAC

About the Role

At Stripe in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h3>About Stripe</h3>

<p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p>

<h3>About the team</h3>

<p>Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, improve their technical operations, and accelerate their global growth with Stripe.</p>

<h3>Responsibilities</h3>

<ul>

<li>Provide a Gold Standard Experience to key stakeholders at your assigned accounts</li>

<li>Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development</li>

<li>Build long-term user relationships that strengthen loyalty to Stripe and Stripe products</li>

<li>Work across Stripe and users’ organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas</li>

<li>Partner closely with Customer Success and other user-facing teams to support Stripe users</li>

<li>Lead user-facing meetings in person and by video</li>

<li>Contribute to the continued design of

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What It's Like to Work at Stripe

What It's Like to Work Here

Lightbulb Problem-Solving Excellence

Globe Global Perspective

Users Customer Obsession

Zap Ownership Mentality

Target Long-term Thinking

Frequently Asked Questions About Working at Stripe

Common questions candidates ask about this role and Stripe's workplace

Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.

Please review the specific job listing or contact Stripe's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Stripe is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Lifestyle, Learning & Development, Work Environment. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Problem-Solving Excellence and Global Perspective and Customer Obsession.

The company has committed to inclusive practices including: Invest in Growth and Development and Foster Psychological Safety and Inclusion.

Stripe has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Stripe currently has 719 open positions. They are hiring across departments like 8611 Security Analytics, 1654 Account Executives (AI), 1653 Startups - Account Executives (NA). You can view all current openings at certcheck.mostlovedworkplace.com/companies/stripe/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Stripe's recruiting team for specific details on this role's process.