Fraud Operations Associate (Mandarin Speaking)

At Stripe, a Most Loved Workplace® certified employer in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h2>Who we are</h2>

<h3>About Stripe</h3>

<p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p>

<h3>About the team</h3>

<p><span style="font-weight: 400;">We are looking for someone passionate about fighting fraud, is naturally curious, and has a strong desire to network with peers and partners within the fraud space.  You will be responsible for conducting account investigations, making account-level judgements, and providing support for special handling risk cases. You will be confident in looking through data, assessing various indicators, and making judgements on your findings.</span></p>

<p><span style="font-weight: 400;">The right candidate for this role will ideally have some experience in fraud, preferably within ecommerce or payments, and possess a basic understanding of fraud prevention and controls.</span></p>

<h2>What you’ll do</h2>

<h3>Responsibilities</h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;"> </span><span style="font-weight: 400;">Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Conduct investigations on merchant accounts to support financial partner requirements</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Assess risk factors and trends of potentially fraudulent activity</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team</span></li>

</ul>

<h2>Who you are</h2>

<p><span style="font-weight: 400;">We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p>

<h3>Minimum requirements</h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">High professional fluency in Mandarin and English</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Some experience in fraud analysis, fraud investigations, or fraud operations</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience using data to make assessments/judgements</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A team-focused mentality and effective problem solving skills</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">The ability to approach challenges from a user perspective while being pragmatic & solutions oriented</span></li>

<li style="font-weight: 400;">You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening</li>

</ul>

<h3><strong>Preferred qualifications</strong></h3>

<ul>

<li><span style="font-weight: 400;">Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior fraud experience across multiple industries/verticals</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high growth technology company</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working from a queue</span></li>

</ul>

Want to learn more about what it's like to work at Stripe? View our full profile.