Operations Associate - Product Support Operations (CDMX)

At Stripe, a Most Loved Workplace® certified employer in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h2><strong>Who we are</strong></h2>

<h3><strong>About Stripe</strong></h3>

<p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p>

<h3><strong>About the team</strong></h3>

<p>At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.</p>

<p><br>We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.</p>

<h2><strong>What you’ll do</strong><span style="font-weight: 400;"> </span></h2>

<h3><strong>Responsibilities</strong></h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot and solve external user issues</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Communicate resolutions to end users in English</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Analyze our processes and instigate changes to help scale our operations and improve user experience </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with other Stripe teams to improve our product offerings and messaging around new products and features </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Gain unique insights into how thousands of businesses on Stripe scale and operate </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Be a part of building a brand new team and operational culture for Stripe </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with global operations specialists or business process owners to run a critical workflow</span></li>

</ul>

<h2><strong>Who you are</strong></h2>

<p><span style="font-weight: 400;">We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p>

<h3><strong>Minimum requirements</strong></h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">You have a user first mindset and are energized by the challenge of solving difficult problems</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You have excellent communication skills, both written and verbal </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You have business proficiency in written and spoken English </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You excel in analytical thinking and problem solving</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You might have prior experience in customer service or internal/external user facing operations</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You have a process-oriented mindset and ability to get things done</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You enjoy working in an in-office environment with strong cross team collaboration and support</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You are able to prioritize and enjoy working in a quick-moving environment</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You are humble and have a proven track record for working well across teams and with external partners</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening</span></li>

</ul>

<h3><strong>Preferred Qualifications</strong></h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience or knowledge in user support </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience working on projects or process improvement initiatives </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with SQL and ability to use template or premade SQL queries as part of investigations</span></li>

</ul>

<p><span style="font-weight: 400;">Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.</span></p>

Want to learn more about what it's like to work at Stripe? View our full profile.