Seller Systems Operations Associate, (Night Shift)

At Stripe, a Most Loved Workplace® certified employer in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h2>Who we are</h2>

<h3>About Stripe</h3>

<p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p>

<h3>About the team</h3>

<p><span style="font-weight: 400;">Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.</span></p>

<p><span style="font-weight: 400;">Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.</span></p>

<h2>What you’ll do</h2>

<p><span style="font-weight: 400;">Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! </span></p>

<h3>Responsibilities</h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot and solve external user issues </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Analyze our processes and instigate changes to help scale our operations and improve user experience </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with other Stripe teams to improve our product offerings and messaging around new products and features </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Gain unique insights into how thousands of businesses on Stripe scale and operate </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Be a part of building a brand new team and operational culture for Stripe </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with global operations specialists or business process owners to run a critical workflow</span></li>

</ul>

<h2>Who you are</h2>

<p><span style="font-weight: 400;">We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p>

<h3>Minimum requirements</h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">You have a user first mindset and are energized by the challenge of solving difficult problems</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">2-4 yrs of experience in customer support or technical support </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You have excellent communication skills, both written and verbally</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You excel in analytical thinking and problem solving</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You might have prior experience in customer service or internal/external user facing operations</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You have a process-oriented mindset and ability to get things done</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You enjoy working in an in-office environment with strong cross team collaboration and support</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You are able to prioritize and enjoy working in a quick-moving environment</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You are humble and have a proven track record for working well across teams and with external partners</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’re willing to work (no more than) one Saturday each month </span><span style="font-weight: 400;">- you’ll receive a weekday off the following week </span></li>

</ul>

<h3><strong>Preferred qualifications</strong></h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience or knowledge in user support </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience in risk operations </span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience working on projects or process improvement initiatives </span></li>

</ul>

Want to learn more about what it's like to work at Stripe? View our full profile.