Program Manager, Customer Advocacy & Programs

At Stripe, a Most Loved Workplace® certified employer in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h2><strong>Who we are </strong></h2>

<h3><strong>About Stripe</strong></h3>

<p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</span></p>

<h3><strong>About the team</strong></h3>

<p>You’ll join our Customer Advocacy and Programs team, a small, high-impact team inside Customer Success, that amplifies the voice of the customer and turns feedback into measurable change. We synthesize customer input across touchpoints to surface the highest‑value opportunities, then partner with Product, GTM, Support, and Operations to turn those opportunities into strategy, deliverables, and lasting improvements. Our mission is to ensure Stripe’s most strategic customers get maximum value from their Stripe investments.</p>

<h2><strong>What you’ll do</strong></h2>

<p>As a Program Manager on the Customer Advocacy and Programs team, you’ll lead high-priority, cross-functional initiatives that improve how Stripe listens to, advocates for, and serves its users. Your portfolio may span customer feedback, servicing programs, operating processes, internal capabilities, and other emerging priorities across Customer Success.</p>

<p>You’ll take broadly defined problems from discovery through execution: developing a clear understanding of user and business needs, defining the right approach, aligning stakeholders, building an actionable plan, and driving work t

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