Customer Success Manager, RFA

At Stripe, a Most Loved Workplace® certified employer in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h2><strong>Who we are</strong></h2>

<h3><strong>About Stripe </strong></h3>

<p>Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p>

<h2><strong>What you’ll do</strong></h2>

<h3><strong>Responsibilities</strong></h3>

<ul>

<li>Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive; </li>

<li>Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;</li>

<li>Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;</li>

<li>Evangelizing Stripe's customer success stories, as well as its systems and processes;</li>

<li>Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status; </li>

<li>Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.</li>

</ul>

<h2><strong>Who you are</strong></h2>

<h3><strong>Minimum requirements</strong></h3>

<p>Requires 8 years of experience in a client-facing role, managing relationships with large, global organizat

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