Most Loved Workplace® Certified Job

Engineering Manager, AI Conversation Platform

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Toronto, Canada

4145 Support Products - Eng

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About the Role

At Stripe, a Most Loved Workplace® certified employer in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h2><strong>Engineering Manager, AI Conversation Platform</strong></h2>

<h3><strong>About Stripe</strong></h3>

<p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p>

<h3><strong>About the team</strong></h3>

<p>The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production.</p>

<h3><strong>Responsibilities</strong></h3>

<ul>

<li>Driving an ambitious vision for AI/ML that benefits our users</li>

<li>Setting the technical &amp; process direction for the team based on business goals</li>

<li>Brainstorm and coordinate product integrations with partner teams</li>

<li>Proposing new ideas and building prototypes</li>

<li>Be an integral part of a larger ML community internally &amp; externally</li>

<li>Hi

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What It's Like to Work Here

Lightbulb Problem-Solving Excellence

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Frequently Asked Questions About Working at Stripe

Common questions candidates ask about this role and Stripe's workplace

Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.

Please review the specific job listing or contact Stripe's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Stripe is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Lifestyle, Learning & Development, Work Environment. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Problem-Solving Excellence and Global Perspective and Customer Obsession.

The company has committed to inclusive practices including: Invest in Growth and Development and Foster Psychological Safety and Inclusion.

Stripe has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Stripe currently has 729 open positions. They are hiring across departments like 8611 Security Analytics, 1654 Account Executives (AI), 1653 Startups - Account Executives (NA). You can view all current openings at certcheck.mostlovedworkplace.com/companies/stripe/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Stripe's recruiting team for specific details on this role's process.