Maintenance Supervisor

Provo, UT

About the Role

At Sundance Resort in the Hotel/Hospitality/Travel space, Where art, nature, and community converge to create discovery.

Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages at The Lookout. Supervise, train and plan, direct all Employees on assigned shift. Ensure that all rules, regulations, and procedures are complied with. Document incidents and events involving guests or Employees accurately and in detail. Inspect Employees as to uniforms, cleanliness, identification, etc. Keep Employees informed of new procedures and hold daily line ups. Ensures a safe working environment for Employees. Promote teamwork among Employees. Must provide courteous and friendly service to all vendors, guests and Employees. Seeks out ways to provide additional assistance and service to all guests. Performs other related duties as assigned/required. Able to handle customer complaints and initiate relevant service recoveries as deemed fit. Order and serve food and beverage to customers. Provides quality beverages consistently for all customers. Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness. Handle money in accordance with department policies and procedures. Full knowledge of menu items and ingredients. Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. Transport trays/plates throughout the work space which may weigh up to 40 pounds as well as serve food and beverage. Assists guests with inquires and reservations and assist with any and all customer needs with a cheerful disposition. Perform side work duties on a daily basis and other duties assigned. Ability to keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery. Tips will be pooled in accordance with company policies and procedures. Bus tables and ensure tables are reset in a timely manner. Remain up to date on Resorts current events and the hours of operation.

Want to learn more about what it's like to work at Sundance Resort? View our full profile.

Requirements

High school diploma or general education degree (GED)
One to Two years related experience and/or training; or equivalent combination of education and experience.
Must possess or obtain a valid food handlers permit within 30 days of employment.
Must possess or obtain the Tips & Sips alcohol service permit within 30 days of employment.
Must pass UDABC background check and send fingerprints to the DABC to represent Sundance's liquor license.
While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and talk or hear.
The employee is occasionally required to taste or smell, stoop, kneel, crouch, crawl, climb, or balance.
The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be 21 years of age or older

Benefits

Employee discounts on dining and resort amenities
Season Pass

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What It's Like to Work at Sundance Resort

What It's Like to Work Here

mountain Mountain Mindfulness

palette Artistic Energy

users Genuine Community

leaf Environmental Consciousness

zap Discovery-Driven Work

Frequently Asked Questions About Working at Sundance Resort

Common questions candidates ask about this role and Sundance Resort's workplace

In 1969, Robert Redford bought the land now known as Sundance and envisioned the careful growth of a community committed to the balance of art, nature and community. Today, Sundance strives to build upon Robert Redford’s original legacy of balancing these values to provide a place of discovery for guests and employees. Sundance’s mission is to be a leading North American experience-driven destination that ignites the senses, nurtures the soul, inspires stewardship and fosters creativity.

Please review the specific job listing or contact Sundance Resort's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Sundance Resort is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Recreation & Wellness, Food & Lodging, Retail & Services, Professional Development, Workplace Culture. For this role specifically, benefits include: Employee discounts on dining and resort amenities, Season Pass. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Mountain Mindfulness and Artistic Energy and Genuine Community.

The company has committed to inclusive practices including: Stewards of Inspiration and Authentic Valuation.

Sundance Resort has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Sundance Resort currently has 27 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/sundance-resort/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Sundance Resort's recruiting team for specific details on this role's process.