Payment Operations Associate

At Synctera, a Most Loved Workplace® certified employer in the Financial Services space, Powering the future of FinTech with embedded banking infrastructure for all.

In this role, you’ll help keep payments running smoothly and accurately by working on reconciliation workflows, analyzing payment data, resolving discrepancies, and supporting both internal teams and external partners. Support day-to-day payment reconciliations across Synctera’s platform, partner banks, and fintech customers, helping ensure balances are accurate across multiple US and Canadian payment rails. Monitor payment flows and queues – review dashboards, alerts, and worklists to help make sure payments are processed correctly and on time, escalating when you see potential risk or customer impact. Investigate breaks and exceptions – trace end-to-end transaction journeys with guidance, analyze payment data, identify likely root causes (data, system, or process), and clearly summarize what happened and how it was resolved. Surface patterns and opportunities for automation – highlight recurring issues, manual work, and edge cases you see in daily operations, and partner with teammates, Product, and Engineering on ideas to improve tools and processes. Maintain and improve runbooks and documentation – help keep procedures, checklists, and reconciliation guides current as systems and products evolve, so the team can scale what you help build. Collaborate across teams and partners – work with internal teams (Product, Engineering, Compliance, Support) and external partners (banks, fintech customers) to resolve payment questions and keep flows running smoothly, looping in more senior teammates when needed.

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