Most Loved Workplace® Certified Job

Technical Support Engineer

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Nagoya, Japan (Hybrid); Osaka, Japan (Hybrid); Tokyo, Japan (Hybrid)

Global Support

About the Role

At Tanium, a Most Loved Workplace® certified employer in the Computer Software space, Autonomous IT powered by AI and real-time endpoint intelligence for unstoppable organizations.

This position requires Japanese fluency.

The Basics:

At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.

As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do:

<ul>

<li>Assisting customers by:

<ul>

<li>Triaging inbound support cases</li>

<li>Solving customer support cases</li>

<li>Working with other Support Engineers to assist with their assigned cases</li>

<li>Answering customer questions in the Tanium community site</li>

</ul>

</li>

<li>Improve customer experience by:

<ul>

<li>Documenting best practices</li>

<li>Tracking activity, documenting root cause, and reporting</li>

<li>Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area</li>

<li>Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience</li>

</ul>

</li>

</ul>

We’re Looking For:

Education&nbsp;

<li class="li1">Associates degree or equivalent experience required&nbsp;</li>

<li class="li1">BS degree in Computer Science, MIS, or similar experience a plus&nbsp;</li>

</ul>

Experience and Skills&nbsp;

Must Haves:&nbsp;

<li class="li1">3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming&nbsp;</li>

<li class="li1">Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules&nbsp;</li>

<li class="li1">Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others&nbsp;</li>

<li class="li1">Aptitude for comprehending complex troubleshooting&nbsp;</li>

<li class="li1">Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime&nbsp;</li>

<li class="li1">Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues&nbsp;</li>

<li class="li1">Solid understanding of Windows operating systems, including administration, troubleshooting, and configuration in enterprise environments&nbsp;</li>

<li class="li1">Ability to independently own and drive complex, ambiguous, enterprise scale issues end to end with minimal supervision.&nbsp;</li>

</ul>

Good to Have:&nbsp;

<li class="li1">Prior experience and breadth of knowledge needed to support customers&nbsp;</li>

<li class="li1">Hands-on Tanium experience&nbsp;</li>

<li class="li1">Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)&nbsp;</li>

<li class="li1">Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python)&nbsp;</li>

<li class="li1">Experience with Windows Server administration, Active Directory, Group Policy, and Windows-based endpoint management tools such as SCCM or Microsoft Intune&nbsp;&nbsp;</li>

<li class="li1">Familiarity with Windows event logs, registry, and system diagnostics for advanced troubleshooting in enterprise environments&nbsp;</li>

<li class="li1">Basic familiarity with macOS and/or Linux (for example: command-line navigation, log locations, basic troubleshooting), with a willingness to broaden coverage beyond Windows</li>

<li class="li1">English skills for collaboration with global teams (for example: joining calls and troubleshooting sessions with escalation or engineering teams)&nbsp;</li>

</ul>

About Tanium&nbsp;

<div>Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.</div>

<div>Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit <a id="OWA8cd82040-d6a4-2e07-8c22-f773746075e4" href="http://www.Tanium.com/" target="_blank" data-auth="NotApplicable" data-linkindex="0">www.Tanium.com</a> and&nbsp;follow us on <a id="OWA51246dd5-7f28-280e-6637-139dda4774bb" href="https://www.linkedin.com/company/Tanium" target="_blank" data-auth="NotApplicable" data-linkindex="1">LinkedIn</a> and <a id="OWAd79eefc3-ede9-5e26-14d4-517b82af2392" href="https://twitter.com/Tanium" target="_blank" data-auth="NotApplicable" data-linkindex="2">X</a>.</div>

On a mission. Together.&nbsp;

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.&nbsp;&nbsp;&nbsp;

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. &nbsp;

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members&nbsp;

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.&nbsp;&nbsp;&nbsp;

#LI-TO2<div class="content-conclusion">Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact&nbsp;<a href="mailto:accommodations@Tanium.com">accommodations@Tanium.com</a>. For more information refer to the “Know Your Rights” poster which is available here -&nbsp;<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @Tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

<a href="https://www.cigna.com/legal/compliance/machine-readable-files" target="_blank">This link</a> leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our&nbsp;<a href="https://www.Tanium.com/privacy-policy/" target="_blank" data-auth="NotApplicable" data-safelink="true" data-linkindex="0">Privacy Policy</a>.</div>

Want to learn more about what it's like to work at Tanium? View our full profile.

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

Systemic Collaboration

We know our mission is critical: to empower IT and security leaders to make their organizations unstoppable and to protect the people, data, and systems behind the essential services relied on every day. This sense of purpose drives our teams to do their best work in service of our customers, partners, shareholders, and each other. We take pride in knowing that what we do matters and that our work has a real impact across industries and around the world. We also operate under the team mantra, “one team, one mission,” which ensures that every one of us is working towards the same unstoppable goal. We see that this connection clearly resonates with our team: in our annual engagement survey, 91% say they understand how their work contributes towards Tanium’s success.

Positive Vision for the Future

Our values are the foundation Tanium’s culture and are the basis upon which we hire, engage, develop, and reward our people. Here’s how we practice them: – We do the Right Thing: We put our customers first, always act ethically, and think and act like owners of Tanium. – We Win as a Team: We reject self-serving behavior and succeed through collaboration, diversity, mutual trust, and respect. – We are Unstoppable: We focus on our mission with a relentless pursuit of innovation and excellence.

Alignment of Values

Our leadership team inspires Tanium team members to achieve success by embodying our values of doing the right thing, winning as a team, and being unstoppable. We expect the same from our leaders as we do from every Tanium team member, because we all have a hand in building and maintaining our world-class culture. Dan Streetman, Tanium’s CEO, models those values from the top. Before his software career, Dan served in the U.S. military as an Army Ranger-qualified Infantry Officer and redeployed to active duty a decade ago. These shared values of integrity and mission focus made him an excellent fit to step in and lead Tanium on our mission to make the world a safer, more secure place.

Respect

Committing to making Tanium a great workplace for ALL. Here’s how we do that: - Inclusive Hiring Standardized interviewing, diverse recruiting partnerships, diversity training, the creation of our internship program to welcome future leaders from all backgrounds to Tanium, and more! - Empowering Every Team Member: Robust Diversity Equity Inclusion Belonging learning path for all team members with several trainings, including Inclusion@Tanium, a training that helps team members understand their own unconscious biases and actions that drive a culture where people of all backgrounds can thrive. - Hearing Every Voice: Listening to our employees through surveys, focus groups, Q&As at All Hands, and informal feedback channels to welcome and action on diverse points of view. - Building Our Future, Together: The Tanium Referral Program reinforces this by encouraging team members to bring in trusted, values‑aligned talent, fostering pride and ownership while also offering meaningful financial incentives that recognize their contribution to our shared success. - Recognizing What Matters: In addition to an equitable compensation and rewards program, we have a comprehensive, fully paid parental leave policy globally. -Honoring Who We Are: We prioritize celebrating the vibrant culture of our diverse team through observances like Pride, MLK Jr Day, International Women’s Day, Veterans Day, and more!

Killer Outcomes

Tanium is a great place to work – not just in accolades, but in the lived experiences of our team members every day. We believe that when people come together with purpose, humility, and collaboration, extraordinary things can happen. Our people agree – 97% of Tanium team members say they trust and respect their colleagues in our annual engagement survey.

What It's Like to Work Here

Rocket Why Work Here

User CEO Leadership

Heart Tanium Culture

Handshake Tanium Respect

Sparkles Positive Vision

Target Alignment of Values

Certified for: Parents Caregivers Most Loved Workplaces® 2025, DIVERSITY Most Loved Workplaces® 2025, LGBTQ+ Most Loved Workplaces® 2025, Most Loved Workplace® Certified 2026, Most Loved Workplace® Certified 2025, Most Loved Workplace® Certified 2024

Frequently Asked Questions About Working at Tanium

Common questions candidates ask about this role and Tanium's workplace

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. For more information, visit www.tanium.com.

Please review the specific job listing or contact Tanium's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Tanium is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Tanium offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Why Work Here and CEO Leadership and Company Culture.

The company has committed to inclusive practices including: Mission-Driven Excellence and Inclusive and Collaborative Culture.

They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Parents Caregivers Most Loved Workplaces® 2025 and DIVERSITY Most Loved Workplaces® 2025.

Tanium currently has 41 open positions. They are hiring across departments like Advanced Consulting Engineers, IT Support, Global Support. You can view all current openings at certcheck.mostlovedworkplace.com/companies/tanium/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Tanium's recruiting team for specific details on this role's process.