Most Loved Workplace® Certified JobController
Most Loved Workplace® Certified JobAbout the Role
At Urban League of Portland, a Most Loved Workplace® certified employer in the Non-Profit space, Empowering Black communities toward equality and economic opportunity since 1945.
The Manager of Public Safety Operations is responsible for overseeing the performance of public safety operations staff and contractors within the Security Division. This role includes implementing and managing the department’s competency and data management systems, as well as leading the performance management and professional development of assistant managers and other subordinate staff. This position provides program oversight and strategic direction for TriMet’s Proof of Payment program, including the issuance and adjudication of citations in accordance with TriMet Code and Administrative Rules. The manager is responsible for developing and maintaining both physical and electronic systems to support the citation process—ensuring consistency, efficiency, and compliance with applicable laws and regulations. The manager also has the authority to resolve citations and exclusions based on established guidelines approved by TriMet. In addition, this role directs the daily activities of Customer Safety Supervisors, Security Dispatchers, Assistant Managers, and contracted security personnel (in coordination with the contract manager). The manager is accountable for policy development, and for implementing and coordinating public safety operations and enforcement strategies across TriMet’s bus and rail system. These efforts focus on high-visibility patrols and proactive fare compliance activities to support effective and equitable security operations. This role requires being onsite five (5) days per week. Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements. Safety is a fundamental value that guides all aspects of our work. Perform related duties as required. Serve as a good steward of TriMet and maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.
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Requirements
- A minimum of a H.S. Diploma/G.E.D. is required.
- Six (6) years of total credited experience.
- Four (4) years of experience in transportation, or other service related industry including but not limited to law enforcement, corrections, military, fire, EMS or public works are required.
- One (1) year of prior program experience in citation adjudication or administrative adjudication and resolution of citations or violations, and/or fare inspection or other code enforcement program experience is preferred.
- One (1) year of experience in Control Center, Dispatch, Field Operations or other transit operations is preferred.
- Two (2) years of lead or project management experience including development, implementation, management and program oversight and evaluation.
- TSSP - Transit Safety and Security Program (Bus and Rail) certification is preferred (within 18 months of hire).
- Possession of current/valid Class "C" license issued by Oregon or Washington; ability to pass a driving record check meeting TriMet driving record standards.
- Or any equivalent combination of experience and training.
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