Digital Product Manager

Crawley, West Sussex, UK

Customer Experience

About the Role

At Virgin Atlantic UK in the Airlines space, Empowering Everyone to Take on the World with Love and Purpose.

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. At Virgin Atlantic, great digital experiences don't happen by accident - they're designed with purpose. As Lead Digital Product Designer, you'll shape one of our most important customer journeys, creating intuitive, accessible and beautifully crafted experiences that make it easier for our customers to travel with us. Alongside leading the design of a major digital product journey, you'll help shape the future of our design practice by exploring how AI can improve both the experiences we create and the way we work. Working closely with Product, Engineering, and Analytics, you'll bring together customer insight, creativity and technology to solve complex problems, while championing responsible, human-centred design. This is a senior individual contributor role where you'll lead through expertise, influence and collaboration - raising the bar for design quality across Virgin Atlantic without direct line management responsibility.

Want to learn more about what it's like to work at Virgin Atlantic UK? View our full profile.

Requirements

Proven experience leading the design of complex digital products or customer journeys, with a strong portfolio showcasing web and app experiences from concept through to delivery
Deep expertise in UX, UI, interaction design and accessible, inclusive design, with experience developing and evolving scalable design systems
Strong collaboration and stakeholder management skills, confident working alongside Product, Engineering, and senior leaders to influence decisions through customer insight and design thinking
Experience applying AI within product design, whether through AI-assisted design workflows or designing AI-enabled experiences, alongside sound judgement on where AI adds value—and where it doesn't
A collaborative leadership style, with experience mentoring designers, raising design standards and helping teams embrace new tools, ways of working and continuous improvement

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What It's Like to Work at Virgin Atlantic UK

What It's Like to Work Here

heart Love-Driven Decision Making

users Authentic Inclusion & Belonging

zap Challenger Innovation Spirit

shield Safety & Trust First

leaf Sustainable Purpose

Frequently Asked Questions About Working at Virgin Atlantic UK

Common questions candidates ask about this role and Virgin Atlantic UK's workplace

Virgin Atlantic UK is a Most Loved Workplace®. Most Loved Workplaces® place love at center of business. Virgin Atlantic UK is a Enterprise employer in the Not Declared sector. Explore Virgin Atlantic UK careers, culture, employee experience, and open roles.

Please review the specific job listing or contact Virgin Atlantic UK's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Virgin Atlantic UK is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Travel & Leisure, Work-Life Balance, Health & Wellbeing, Career Development, Family Support. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Love-Driven Decision Making and Authentic Inclusion & Belonging and Challenger Innovation Spirit.

The company has committed to inclusive practices including: Empower Every Voice and Invest in Your Growth.

Virgin Atlantic UK has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Virgin Atlantic UK currently has 6 open positions. They are hiring across departments like Customer Experience, Commercial, Technology Transformation. You can view all current openings at certcheck.mostlovedworkplace.com/companies/virgin-atlantic-uk/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Virgin Atlantic UK's recruiting team for specific details on this role's process.