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Senior Customer Success Manager - Multi-lingual

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92% of candidates apply because they are a Most Loved Workplace®
Spain, Madrid
Customer Care / Technical Support
Senior

About the Role

At Vonage, a Most Loved Workplace® certified employer, To make communications more flexible, intelligent, and personal — helping enterprises around the world stay ahead through unified communications, contact centers, and communications APIs..

As a Senior Customer Success Manager, you will be responsible for managing a portfolio of customers to drive retention, adoption, and growth. Act as a trusted advisor, build Success Plans, run QBRs and reviews, manage escalations, coordinate cross-functional teams, gather NPS/CSAT feedback, and lead customer engagement activities to maximize product value.

Want to learn more about what it's like to work at Vonage? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

Frequently Asked Questions About Working at Vonage

Common questions candidates ask about this role and Vonage's workplace

Vonage is a global cloud communications leader helping over 100,000 businesses simplify how they connect, collaborate, and communicate. From unified communications to contact center solutions and developer APIs, Vonage makes enterprise communications straightforward, flexible, and powerful.

Please review the specific job listing or contact Vonage's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Vonage is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Vonage offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

Working at Vonage involves collaborating with a dedicated team in a dynamic environment.

As an organization recognized for its culture, Vonage values respect, inclusivity, and a positive environment for all employees.

Vonage has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Vonage currently has 50 open positions. They are hiring across departments like Customer Care / Technical Support, API BU Engineering, Apps BU Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/vonage/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Vonage's recruiting team for specific details on this role's process.

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Vonage

Vonage

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