Most Loved Workplace® Certified Job

Product Analyst (Mid and Senior Level) - Transaction Enrichment

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

London

Product Analytics

About the Role

At Zopa Bank, a Most Loved Workplace® certified employer in the Fintech space, Making money work better for you through simple, fair and honest banking.

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife We’re looking for a Senior Product Analyst to join our Transaction Enrichment team. At heart this is a data and analytical role — but one where strong product thinking matters as much as technical ability. You'll be expected to care not just about what the data shows, but about what should change as a result. You'll spend your time understanding where our AI-driven transaction enrichment falls short, forming hypotheses, building prototypes to test them, and shaping what we build next. This isn't a research role - you'll be expected to move quickly, make pragmatic trade-offs, and care about what ships and what lands, not just what looks good in a notebook. You'll be comfortable writing code and using LLM APIs directly. You won't be starting from scratch every time - AI coding tools are part of how we work, but you'll need the underlying capability to use them well. Your output is insight and evaluation — shaping what we build and the implementation decisions behind it: which prompts work, how data should be processed, where the trade-offs lie. You'll work closely with the Product Manager and Engineering to ensure your findings land in the roadmap and translate into real changes. About the Transaction Enrichment Team The team sits at the heart of how Zopa turns data into intelligent products. We build and evolve the capabilities that transform raw transaction data into reliable, structured intelligence - so customers can understand their money better, and the rest of the business can build confidently on top of it. A core focus is transaction enrichment: tagging merchants, assigning categories, ensuring data quality, and making sure everything integrates cleanly into our broader data models and customer-facing products. As we move toward more AI-first ways of working, the tribe is also rethinking how transaction data should be accessed and used — not just by analysts and product teams, but by AI systems and LLM-powered tools. The work is foundational and long-term in nature: improving systems, shaping strategy, and building capabilities that compound in value over time.

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Why This Is a Most Loved Workplace® Certified Job

82% love working here

85% trust their manager

78% would recommend

Systemic Collaboration

At the start of each year, we have a company-wide strategy meeting to share the business objectives and goals. Team leads across all areas of the bank keep their teams updated and supported to reach the specific department targets throughout the quarters. Zopa Bank meeting, every Thursday, features different speakers who provide an update on their area of the business keeping the rest of Zopa informed. There is always an anonymous Q&A at the end of every meeting. Our employee surveys consistently show high scores for the question ‘Zopa is in a position to really succeed over the next three years’ [79% in June 2025] “I think the focus on learning, inclusion, and transparency around company goals all contribute to a supportive and motivating workplace” [Quote from June 2025 employee engagement survey] We take time to celebrate the small and big wins. We have our Home-Grown Heroes awards each month for individuals and teams who’ve shone bright and demonstrated the different pillars of our purpose in their projects. We also have companywide celebrations for big ticket items such as our current account launch.

Positive Vision for the Future

Zopa Bank values are 'In it together', 'Customer Champions', 'Fearless choices', 'Walk the talk' and 'Win smarter'. We bake them into everything we do at Zopa. Our monthly Homegrown Heroes nominations need to include how the nominees have embodied one or more of our values in their work, and our bi-annual performance review process assesses how an individual has demonstrated our values in their conduct & projects.

Alignment of Values

On a macro level, Jaidev's upbringing has shaped Zopa as it is today. Coming face to face with the darker side of lending in India, Jaidev wanted to build a bank that does the right thing. This led us nicely to our home of money ambition, creating that warm feeling and win-win moments for us and our customers, backed by countless award wins for our products and a 4.6 out of 5 on Trustpilot. On a day-to-day level, Jaidev consistently brings an openness and respect which can be felt across the organisation. Jaidev trusts that Zopians are experts in their fields and listens to their guidance be it related to the People team, software development, marketing or IT. This empowers staff to do their best work and allows Zopa always to bolster a flat hierarchy where all viewpoints are important and listened to. Jaidev sits at a different desk each time he visits the office, allowing him to check in and help with different teams and make himself easily available to any who need it.

Respect

'When I share my opinion, it is valued' is one of the questions we ask in our biannual employee engagement survey. In June 2025, 75% of Zopians gave a positive score. We’ve worked hard to assess the areas where we needed to make improvements and as a result, we rolled out specific manager training and companywide training on neurodiversity in the workplace and how to ensure Zopa is a company where everyone feels comfortable to share their ideas in their preferred manner of communication. We’re continuing to improve our DE&I by collaborating with specialist diversity training providers and experts at T-Minus to deep dive into how we can continue to build a more inclusive Zopa. This follows successful employee groups such as our Women in Business Network with 120 members, a Trans Advoacy Group, and a D&I Forum that brings Zopians from a variety of backgrounds together.

Killer Outcomes

We launched a new Zopa Purpose at our End of Year event in 2024. Zopians are working together to build The Home of Money . This refreshed purpose has enabled Zopians to collaborate across the business to achieve the ambitious goals we have for the bank year on year, with a renewed clarity on how we go about it. A recent example of this is the creation, design and launch of our current account 'Biscuit by Zopa'. Collaboration was key, with daily stand-up meetings for a cross-functional set of stakeholders and active Slack channels for live problem-solving. Zopains jumped in on every little detail, even when outside of their remit. This ensured Biscuit not only got over the line but was compelling enough to drive 10x sign-ups compared to our beta period. The positive results show in the publicity of Biscuit, with 465 press mentions to date, a positive response on social media led by 13 influencers, and internal comms on launch day, including a watch party for interviews on ITV and CNBC. This led to a lot of positive verbal employee feedback that the launch made them 'proud to work at Zopa'.

What It's Like to Work Here

handshake Trust-First Leadership

zap Radical Honesty

globe Global Flexibility

heart Life-Centric Benefits

users Diverse Perspectives Valued

Certified for: Global Top 100 Most Loved Workplaces®, UK Top 100 Most Loved Workplaces®, Top 100 Most Loved Workplaces® 2025, Most Loved Workplace® Certified 2025, Most Loved Workplace® Certified 2024, Most Loved Workplace® Certified 2023, Most Loved Workplace® Certified 2022, Top Most Loved Workplaces® for LGBTQ+, Top Most Loved Workplaces® for Parents and Caregivers, Top Most Loved Workplaces® for Women, Top Most Loved Workplaces® for Volunteering, Top Most Loved Workplaces® for Diversity, Most Loved Workplace® for LGBTQ+ 2025, Most Loved Workplace® for Diversity 2025, Most Loved Workplace® for Inclusivity 2025, Most Loved Workplace® for Young Professionals 2025, Most Loved Workplace® for Women 2025, Most Loved Workplace® for Career Advancement 2025, Most Loved Workplace® for Volunteering 2025, Most Loved Workplace® for Parents & Caregivers 2025, Most Loved Workplace® for Wellness 2025, Most Loved Workplace® for CEO 2025, Most Loved Workplace® for Disabled Workers 2025, Most Loved Workplace® for Mental Health 2025, Most Loved Workplace® for African American 2025, Top Most Loved Workplaces® for Career Advancement, Top Most Loved Workplaces® for CEOs, Top Most Loved Workplaces® for Young Professionals, Most Loved Workplace® for Neurodiversity 2025

Frequently Asked Questions About Working at Zopa Bank

Common questions candidates ask about this role and Zopa Bank's workplace

Founded in 2020 with a full banking licence and backed by some of Silicon Valley’s most iconic investors, digital bank Zopa is building the Home of Money. This is a place where financial products deliver good value and managing money is made effortless; deep and long-lasting relationships mean customers are left confident about their choices. Zopa seamlessly blends the agility of digital banking with 20 years of lending expertise - having lent more than £13 billion to consumers in the UK to date. It is reliable as a big bank, as helpful as a challenger bank but with more peace of mind than both. One of the UK’s highest rated and most celebrated financial brands, Zopa was again voted the UK’s best Personal Loan Provider and best Credit Card Provider at the 2024 British Bank Awards. Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Please review the specific job listing or contact Zopa Bank's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Zopa Bank is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Family & Time Off, Recruitment & Growth, Work Environment, Company Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Trust-First Leadership and Radical Honesty and Global Flexibility.

The company has committed to inclusive practices including: Unwavering Trust in Our People and Honest and Direct Communication.

Zopa Bank has an employee workplace love score of 82%. They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Global Top 100 Most Loved Workplaces® and UK Top 100 Most Loved Workplaces®.

Zopa Bank currently has 34 open positions. They are hiring across departments like CAO General, Data Engineering & Services, Mobile Products Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/zopa-bank/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Zopa Bank's recruiting team for specific details on this role's process.