Most Loved Workplace® Certified JobImplementation Advisor
Most Loved Workplace® Certified JobAbout the Role
At 8x8, Inc., a Most Loved Workplace® certified employer in the Telecommunications space, Transform business communications with integrated cloud solutions globally.
8x8 is seeking Customer Service and Technical Support specialists to assist our business customers with our award winning hosted PBX switch, IP phones, networks, and VoIP service. The Implementation Services Team assists customers in setting up their new phones, features and services, by providing configuration advice, training, and problem resolution throughout the setup and installation process. The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation -- promptly assisting them with the initial setup and configuration of extensions and services. You'll assist with equipment activation, transferring phone numbers to 8x8 from a prior carrier, and ensure that billing is setup properly.
Want to learn more about what it's like to work at 8x8, Inc.? View our full profile.
Requirements
- Answer inbound calls and perform troubleshooting steps to resolve customer issues
- Instruct customers on how to effectively utilize the self service portal
- Help customers configure telephone extensions, services, and activate equipment
- Assist customers in porting their numbers from a previous provider to 8x8
- Meet or exceed productivity metrics while enhancing the customer experience
- Resolve immediate escalations to ensure customer satisfaction
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
AI innovation, self-service tools, and an integrated OKR strategy empower Team8s to focus on impact. Transparent CEO-level and VP+ OKRs — visible to everyone — keep progress front and center. Regular updates via All Hands, Work Chat, video messages, and newsletters ensure clarity and alignment. Our Vision and Strategy memo connects each employee to our broader mission. The adoption of WorkBoard has energized the organization, shifting us from ambiguity to purpose. Change is met with education, support, and feedback loops that help Team8s feel heard and supported every step of the way.
Positive Vision for the Future
Our core value of People First guides every meeting, project, and decision — whether it’s for employees, customers, or partners. Every voice matters, and employees actively shape our values through survey feedback, focus groups, and ERG participation. Recognition is woven into our culture, from Workday Badges and CEO Awards to chat celebrations and our Quarterly Team8s Awards. Our values are reinforced in onboarding, leadership coaching, and peer-to-peer acknowledgment. Living our values isn’t just expected — it’s celebrated.
Alignment of Values
Our CEO leads with transparency, consistently sharing where we are, where we’re going, and how we’ll get there. He’s accessible and engaged — regularly participating in company Q&A forums, responding to employee questions, and dedicating time before and after All Hands to listen. He’s a driving force behind our transformation, championing AI innovation and our WorkBoard platform to align teams and accelerate progress. Through his regularly updated Vision and Strategy memo, active engagement in OKRs, and real-time recognition in WorkBoard, he reinforces our People First value while holding us all accountable to our shared goals.
Respect
Creating space for voices is embedded in our culture. Employees submit anonymous questions before Global All Hands, contribute live during meetings, and engage in company-wide chat channels 24/7. Leaders travel to global offices for in-person dialogue, and we host regular “Ask Me Anything” sessions. Ideas thrive through programs like our patent initiative, the upcoming AI-powered innovation sprint, and Tech Village showcases. Cross-functional teams are empowered to launch their own innovation efforts. We don’t just listen — we act, celebrate, and elevate contributions at every level.
Killer Outcomes
Employees collaborate through 8x8 Work, WorkBoard, and other tools like Miro to align on goals, share updates, and solve problems. Cross-functional collaboration is embedded in our culture - with multiple functions partnering on major initiatives. The launch of WorkBoard transformed how we meet, shifting from update-driven to solution-focused discussions. Leaders model collaboration through initiatives like our Leadership Cohort, where 22 senior leaders tackled strategic challenges together. With Workstreams and integrated updates, we're empowered to focus on impact over process — no matter where we work.
What It's Like to Work Here
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