Most Loved Workplace® Certified JobSales and Partner Support Representative
Most Loved Workplace® Certified JobAbout the Role
At 8x8, Inc., a Most Loved Workplace® certified employer in the Telecommunications space, Transform business communications with integrated cloud solutions globally.
8x8 is seeking experienced technical support professionals to assist our business customers and certified partners with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers. You will be responsible for resolving customer issues from certified partners as well as assisting the sales organization with questions from direct customers. You will interact with customers and partners via telephone, email, and/or chat sessions including troubleshooting installation, configuration, quality of service, billing, and how-to application issues. Your Interpersonal skills and networking expertise are critical. In addition, you will be expected to record all customer interaction in a CRM and escalate complex or product bugs. The ideal candidate will have experience in troubleshooting and resolving complex technical in telecommunication and enterprise networks.
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
AI innovation, self-service tools, and an integrated OKR strategy empower Team8s to focus on impact. Transparent CEO-level and VP+ OKRs — visible to everyone — keep progress front and center. Regular updates via All Hands, Work Chat, video messages, and newsletters ensure clarity and alignment. Our Vision and Strategy memo connects each employee to our broader mission. The adoption of WorkBoard has energized the organization, shifting us from ambiguity to purpose. Change is met with education, support, and feedback loops that help Team8s feel heard and supported every step of the way.
Positive Vision for the Future
Our core value of People First guides every meeting, project, and decision — whether it’s for employees, customers, or partners. Every voice matters, and employees actively shape our values through survey feedback, focus groups, and ERG participation. Recognition is woven into our culture, from Workday Badges and CEO Awards to chat celebrations and our Quarterly Team8s Awards. Our values are reinforced in onboarding, leadership coaching, and peer-to-peer acknowledgment. Living our values isn’t just expected — it’s celebrated.
Alignment of Values
Our CEO leads with transparency, consistently sharing where we are, where we’re going, and how we’ll get there. He’s accessible and engaged — regularly participating in company Q&A forums, responding to employee questions, and dedicating time before and after All Hands to listen. He’s a driving force behind our transformation, championing AI innovation and our WorkBoard platform to align teams and accelerate progress. Through his regularly updated Vision and Strategy memo, active engagement in OKRs, and real-time recognition in WorkBoard, he reinforces our People First value while holding us all accountable to our shared goals.
Respect
Creating space for voices is embedded in our culture. Employees submit anonymous questions before Global All Hands, contribute live during meetings, and engage in company-wide chat channels 24/7. Leaders travel to global offices for in-person dialogue, and we host regular “Ask Me Anything” sessions. Ideas thrive through programs like our patent initiative, the upcoming AI-powered innovation sprint, and Tech Village showcases. Cross-functional teams are empowered to launch their own innovation efforts. We don’t just listen — we act, celebrate, and elevate contributions at every level.
Killer Outcomes
Employees collaborate through 8x8 Work, WorkBoard, and other tools like Miro to align on goals, share updates, and solve problems. Cross-functional collaboration is embedded in our culture - with multiple functions partnering on major initiatives. The launch of WorkBoard transformed how we meet, shifting from update-driven to solution-focused discussions. Leaders model collaboration through initiatives like our Leadership Cohort, where 22 senior leaders tackled strategic challenges together. With Workstreams and integrated updates, we're empowered to focus on impact over process — no matter where we work.
What It's Like to Work Here
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