Bilingual Customer Service

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Harlingen, TX

Full-time

About the Role

At ACT (Advanced Call Center Technologies), a Most Loved Workplace® certified employer in the Business Services space, Total Experience Solutions: Where Employee Ownership Drives Customer Success.

Bilingual Customer Service representatives assist customers in both English and Spanish, providing excellent service.

What makes this opportunity special

100% Employee Ownership: Since 2021, every team member is a true stakeholder with direct ownership in ACT's success. When employees help customers succeed, they're building real value in their own shares—aligning personal growth with company performance.
Total Experience (TX) Philosophy: Our integrated approach combines Employee Experience, Customer Experience, User Experience, Digital Experience, and Multi-experience to create holistic solutions. We recognize that empowered, engaged employees deliver exceptional customer outcomes.
Culture of Continuous Advancement: ACT fosters innovation and professional growth through collaborative environments where team members are empowered to advance their careers. Recognized as one of America's Most Innovative Companies, we invest in our people's development every day.

Our core culture values include True Ownership Mentality, Growth-Oriented Progression, Collaborative Partnership Culture.

Want to learn more about what it's like to work at ACT (Advanced Call Center Technologies)? View our full profile.

Requirements

Bilingual in English and Spanish

Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

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users Collaborative Partnership Culture

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heart People-First Operations

zap Performance-Driven Accountability

Frequently Asked Questions About Working at ACT (Advanced Call Center Technologies)

Common questions candidates ask about this role and ACT (Advanced Call Center Technologies)'s workplace

Advanced Call Center Technologies (ACT) is a 100% employee-owned global leader in customer care with an international footprint providing domestic, nearshore and offshore solutions.

Please review the specific job listing or contact ACT (Advanced Call Center Technologies)'s recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

ACT (Advanced Call Center Technologies) is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial & Ownership, Work-Life Balance, Health & Wellness, Career Growth, Culture & Community. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as True Ownership Mentality and Growth-Oriented Progression and Collaborative Partnership Culture.

The company has committed to inclusive practices including: Genuine Employee Ownership & Financial Participation and Career Growth & Advancement Without Limits.

ACT (Advanced Call Center Technologies) has a supportive and collaborative culture, recognized as a loved place to work by its team members.

ACT (Advanced Call Center Technologies) currently has 7 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/act-advanced-call-center-technologies/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact ACT (Advanced Call Center Technologies)'s recruiting team for specific details on this role's process.

Apply for Bilingual Customer Service

Submit your application directly to the ACT (Advanced Call Center Technologies) team. Let them know why you'd be a great addition to their loved place to work.