Most Loved Workplace® Certified Job

Workplace Operations Program Manager

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

San Francisco, United States

Employee Experience

This position may no longer be active.View all open positions at Airbnb

About the Role

At Airbnb, a Most Loved Workplace® certified employer in the Travel & Hospitality space, Belong Anywhere: Connect Through Travel, Community, and Trust.

<div class="content-intro">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</div>The Community You Will Join:

The Workplace Operations Program Manager is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.

The Difference You Will Make:

This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. The ideal candidate is comfortable working in ambiguous environments, skilled at building clarity and alignment, and motivated by improving how teams operate and deliver for employees globally.

A Typical Day:&nbsp;

<ul>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify gaps in current program offerings and proactively develop solutions, often without an established playbook</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations</li>

</ul>

Your Expertise:&nbsp;

<ul>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">8-10+ years of experience in program management, workplace operations, or a closely related field</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proven ability to influence without direct authority across teams and organizational levels</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience developing policies, playbooks, and operational tooling for distributed teams</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong analytical skills; comfortable using data to measure program performance and drive decisions</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent)</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Customer service orientation and a commitment to delivering a high-quality employee experience</li>

<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable operating with autonomy in a high-visibility environment with senior stakeholders</li>

</ul>

Your Location:

This position needs to be based in the San Francisco office as required by the business needs for the role.

Our Commitment To Inclusion &amp; Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a style="color: #000000;" href="mailto:reasonableaccommodations@Airbnb.com">reasonableaccommodations@Airbnb.com</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp;

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.<div class="content-pay-transparency"><div class="pay-input"><div class="description">How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;</div><div class="title">Pay Range</div><div class="pay-range">$156,000&mdash;$193,000 USD</div></div></div>

Want to learn more about what it's like to work at Airbnb? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Globe Global Belonging Mindset

Heart Empathy-Driven Problem Solving

Lightbulb Creative Risk-Taking

Users Community-First Mentality

Zap Ownership and Accountability

Frequently Asked Questions About Working at Airbnb

Common questions candidates ask about this role and Airbnb's workplace

Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide

Please review the specific job listing or contact Airbnb's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Airbnb is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Travel & Flexibility, Health & Wellness, Family & Support, Professional Development, Financial & Equity. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Global Belonging Mindset and Empathy-Driven Problem Solving and Creative Risk-Taking.

The company has committed to inclusive practices including: Mission-Driven Culture and Genuine Flexibility and Trust.

Airbnb has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Airbnb currently has 196 open positions. They are hiring across departments like Sales, Software Engineering, Employee Experience. You can view all current openings at certcheck.mostlovedworkplace.com/companies/airbnb/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Airbnb's recruiting team for specific details on this role's process.