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Junior Operations Specialist - Legal Operations

MLW LogoMost Loved Workplace® Certified Job
92% of candidates apply because they are a Most Loved Workplace®
Figueira da Foz, Coimbra District, Portugal
Operations
Full-time
Junior

About the Role

At AirHelp, a Most Loved Workplace® certified employer in the Information Technology space, Turning flight disruptions into passenger victories, worldwide..

Junior Operations Specialist in Legal Operations, responsible for supporting legal processes.

What makes this opportunity special

  • Global Impact, Local Care: Supporting 2.7 million passengers across 19 languages with a diverse team of 400 people who genuinely care about making travel fairer for everyone.
  • Empowered Problem-Solvers: A tech-driven culture where employees are trusted to innovate solutions that simplify complex processes and deliver real value to customers every single day.
  • Mission-Driven Community: Working for a purpose beyond profit—fighting for passenger rights and building a workplace where your contribution directly protects millions of travelers worldwide.

Our core culture values include Genuine Collaboration Over Siloes, Ownership With Safety to Fail, Purpose-Driven Work.

Want to learn more about what it's like to work at AirHelp? View our full profile.

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

S

Systemic Collaboration

AirHelpers are involved in defining AirHelp's strategy and follow results every step of the way. Mutual trust and open communication help shape our positive vision for the future

P

Positive Vision for the Future

Our team shaped our values of persistence, ownership, integrity, and teamwork. These values are an integral part of our performance reviews, employee recognition and hiring process, and we live them every day.

A

Alignment of Values

Tomasz Pawliszyn is an assertive and hands-on leader who embodies our values, always reinforcing the importance of decision-making and learning from mistakes.

R

Respect

We listen to AirHelpers and publicly praise them for their ideas and hard work. Not a day goes by without new a message on our #thanks channel which is always celebrated by the entire team. It’s part of our culture!

K

Killer Outcomes

We’re an international team! Most of our day-to-day collaboration takes place remotely, but we enjoy being together. Face-to-face collaboration is encouraged with team days, offsites and company-wide summits where AirHelpers work and bond.

What It's Like to Work Here

Users Genuine Collaboration Over Siloes
Target Ownership With Safety to Fail
Heart Purpose-Driven Work
Zap Continuous Growth Mindset
Globe Inclusive Global Perspective
Certified for: Certified Most Loved Workplaces® 2025, Certified Most Loved Workplaces® 2024

Frequently Asked Questions About Working at AirHelp

Common questions candidates ask about this role and AirHelp's workplace

AirHelp is a market-leading tech company dedicated to helping passengers with flight delays and cancellations. Since being founded in 2013, we’ve helped 2.7 million passengers get their rightful compensation. We’re a global team of 400 people, helping customers worldwide in 19 languages. We make claiming compensation easy for passengers and, for our AirHelp+ members, we offer innovative insurance that protects them from flight disruptions and lost luggage anywhere in the world.

Please review the specific job listing or contact AirHelp's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

AirHelp is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Financial & Travel, Work & Flexibility, Health & Wellness, Learning & Development. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Genuine Collaboration Over Siloes and Ownership With Safety to Fail and Purpose-Driven Work.

The company has committed to inclusive practices including: Empower Every Voice and Trust and Autonomy First.

They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Certified Most Loved Workplaces® 2025 and Certified Most Loved Workplaces® 2024.

AirHelp currently has 9 open positions. They are hiring across departments like Marketing, Operations, Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/airhelp/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact AirHelp's recruiting team for specific details on this role's process.

Apply for Junior Operations Specialist - Legal Operations

Submit your application directly to the AirHelp team. Let them know why you'd be a great addition to their loved place to work.

AirHelp

AirHelp

Information Technology
Berlin, Germany
Most Loved Workplace® Certified Job
View Company Profile

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