TOPS - Community Manager Specialist

At Asset Living, a Most Loved Workplace® certified employer in the Real Estate space, Nation's leader in third-party property management, building thriving communities coast-to-coast.

<p><strong>Asset Living Overview </strong></p>

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<p><em><span data-contrast="auto">Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></em></p>

<p><em><span data-contrast="auto">Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as Asset Living grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></em></p>

<p><em><span data-contrast="auto">Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></em></p>

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<p><strong>TOPS Community Manager Specialist </strong></p>

<p>The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency (TOPS). This position provides short-term (1–90 day) on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts. </p>

<p>The role mirrors all responsibilities of a standard Community Manager while providing rapid-deployment support, stabilizing site operations, and ensuring compliance with Asset’s policies, procedures, and service standards. The TOPS Community Manager Specialist must be highly adaptable, capable of quickly assessing operational gaps, and skilled in stepping into leadership roles with little transition time. </p>

<p>Assignments vary and may include multifamily, affordable, BTR, active adult, or student housing environments. </p>

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<p><strong>Essential Duties & Responsibilities</strong></p>

<p><span data-contrast="none">Operational Leadership & Site Oversight</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Oversee daily operations of assigned communities in alignment with Asset Living Community Manager expectations.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Ensure compliance with company policies, safety practices, fair housing, and operational standards.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Conduct daily property walks, risk assessments, and quality checks.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Lead the emergency response process for the community while on assignment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<p><span data-contrast="none">Personnel Management</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Provide short-term supervision, coaching, and direction to on-site staff; ensure operational continuity.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Support hiring, onboarding, and training needs as requested by Regional leadership.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Promote teamwork, stability, and performance during temporary leadership transitions.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<p><span data-contrast="none">Financial & Administrative Management</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Support or create budgets/forecasts as assigned; identify trends and recommend corrective actions.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Review and approve resident files, leases, renewals, and required documentation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<p><span data-contrast="none">Strategic Leasing Management</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Ensure leasing and marketing strategies are executed effectively—closure rates, follow-up, documentation, and reporting. </span></li>

<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Assist with resident satisfaction initiatives, retention efforts, and event execution.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Support leasing teams in achieving occupancy goals and stabilizing performance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<p><span data-contrast="none">Maintenance & Risk Management</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Monitor service request turnaround times; ensure resident expectations are met.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Ensure property appearance standards are maintained through inspections and timely repair oversight.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Coordinate with maintenance, contractors, and vendors to ensure work is completed safely and efficiently.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<p><span data-contrast="none">Assignment Readiness & Adaptability</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure smooth continuity.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Provide high-confidence leadership during transitions such as turnovers, manager vacancies, or property onboarding.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Serve as an Asset Living culture ambassador, modeling best practices and reinforcing departmental standards.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"></span></p>

<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}">Travel</span></p>

<ul>

<li>This position entails travel, estimated at 100% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities. Reliable transportation is required.</li>

</ul>

<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"></span></p>

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<p><strong>Education & Experience</strong></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">High school diploma required; bachelor’s degree preferred.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Two to four years of property management experience preferred.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">CAM or ARM certification preferred.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ability to learn and execute all on-site software functions.</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Knowledge of Fair Housing and OSHA requirements.</span></li>

</ul>

<p><em>This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. <span data-olk-copy-source="MessageBody">This is a safety-sensitive position and may be subject to additional compliance requirements.</span></em></p>

<p><em><span data-olk-copy-source="MessageBody">#LI-Hybrid</span></em></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>For individuals hired to work in California, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of California and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.</p></div><div class="title">California Pay Range</div><div class="pay-range"><span>$36.05</span><span class="divider">—</span><span>$40.86 USD</span></div></div></div>

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