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Technical Account Manager, Newspack

MLW LogoMost Loved Workplace® Certified Job
92% of candidates apply because they are a Most Loved Workplace®
Remote (North America)
Newspack
Full-time
Senior

About the Role

At Automattic, Inc., a Most Loved Workplace® certified employer in the Media/Publishing space, Democratizing publishing, commerce, and messaging for billions worldwide..

We’re seeking experienced Technical Account Managers to join our Newspack team—individuals who combine strategic thinking with hands-on execution, thrive on complexity, and believe in the power of collaborative problem solving. This role requires someone who can think strategically and work independently while thriving in a highly collaborative team environment. You’ll balance technical problem solving with relationship management, applying broad experience across multiple areas rather than deep expertise in just one.

Want to learn more about what it's like to work at Automattic, Inc.? View our full profile.

Requirements

  • Experience in technical account management or similar roles.
  • Ability to manage multiple concurrent migration projects.
  • Strong organizational skills and flexibility.
  • Experience in collaborative problem solving.

Benefits

  • Salary range: $73,000-$130,000 USD
  • Open vacation policy
  • Remote work

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Why This Is a Most Loved Workplace® Certified Job

S

Systemic Collaboration

As global politics fracture, Automattic’s mission to democratize communication and commerce grows more important than ever. That’s why our WordPress platform, already powering over 40% of the internet, continues to grow, and why we show up for work each day happy to be part of the solution. More than 1 billion people use our products every month! We’re also huge believers in the power of Open Source, and the vast majority of our work is available under the GPL.

P

Positive Vision for the Future

We’re committed to diversity, equity, and inclusion; our common goal is to democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, race, politics, language, or where they live in the world. Making the web better for all is the drive uniting all Automatticians. Along with our shared belief in Open Source, and our passionate adherence to the Automattic Creed, as members of a distributed company, we have the freedom to work from absolutely anywhere. This empowers us to bring our full selves to work.

A

Alignment of Values

As you’d expect of the leader behind the web’s most popular publishing platform, CEO Matt Mullenweg blogs frequently on his WordPress website at https://ma.tt/, where he shares his experiences and evangelizes open source software, distributed work, and the open web. As a CEO, he encourages experimentation; he’d rather see employees try something even if it fails than be afraid to try new things. A frequent guest on tech shows and podcasts, where he speaks casually and openly about life at Automattic, Matt also hosts the Distributed podcast (“The future of work is here”) at https://distributed.blog/.

R

Respect

Our ERGs (Queeromattic, Neurodiversomattic, Cocomattic, and so on) give voice to groups that are traditionally underrepresented and thus silenced. Further, per our CEO, “a key philosophy of Automattic is that good ideas can come from anywhere, and often do. Everyone in Automattic, Inc. can influence any other part of Automattic, Inc.; in fact if you believe in something, you are expected to.” Communication is our oxygen—we facilitate regular horizontal and vertical feedback and encourage folks to share their views with the whole company via monthly Town Halls, Ask Me Anything (AMA) sessions, and an anonymous HR AMA.

K

Killer Outcomes

This isn’t your typical work-from-home job. Everyone works from the location they choose. We’re spread out all over the world in 95 countries. We track about 70 percent of our projects on P2-themed WordPress.com blogs, 25 percent in private chat rooms, and the rest on Slack. Because of the geographic variance, Automattic, Inc. is active 24/7 – but individuals work whenever they choose. We care about the work our folks produce, not just the hours they put in.

What It's Like to Work Here

globe Global Distributed Collaboration
code Open Source First Mentality
zap Impact Over Presence
users Transparent, Idea-Centric Culture
heart Maker's Pride and Autonomy
leaf Sustainable Pace and Sabbaticals
Certified for: Most Loved Workplace Most Loved Workplaces® 2025

Frequently Asked Questions About Working at Automattic, Inc.

Common questions candidates ask about this role and Automattic, Inc.'s workplace

We’re the people behind WordPress.com , WooCommerce , Tumblr , Simplenote , Jetpack , Longreads , Day One , Pocket Casts , and more. We believe in making the web a better place, and strive to live by the Automattic Creed . We’re a distributed company with 1500 Automatticians in countries around the globe , speaking 120 languages, our mission is to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where in the world they live. Speaking of which, where in the world would you like to work? In a time when companies are demanding employees return to the office or lose their jobs, we’ve been a remote-first company since our founding in 2005. Meaning we don’t force Automatticians to work in the same building and smell each other’s sandwiches at lunchtime, and we don’t tell them where or when to work. That’s the virtue of our asynchronous, fully distributed ecosystem. We believe in Open Source , and the vast majority of our work is available under the GPL . And we’ve proven you can build an open-source-driven business—earning half a billion $US in annual revenue!—while providing top shelf, future-friendly services that help our customers build their own businesses, tell their own stories, and manage their work and family lives. If you’re independent, creative, skilled, smart, and looking to do the most meaningful work of your career, on your own turf and your own terms, and with a high-impact footprint improving the lives of millions of people worldwide, you’ll love working here . . . and we’d love to hear from you . Automattic is Disability Confident Committed (UK) and has been a Most Loved Company since 2022.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Automattic, Inc. is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Wellness & Mental Health, Work Environment & Flexibility, Time Off & Rest, Professional Development, Diversity & Inclusion. For this role specifically, benefits include: Salary range: $73,000-$130,000 USD, Open vacation policy, Remote work. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Global Distributed Collaboration and Open Source First Mentality and Impact Over Presence.

The company has committed to inclusive practices including: Democratizing Opportunity for All and Trust, Autonomy, and Impact.

They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2025.

Automattic, Inc. currently has 6 open positions. They are hiring across departments like Sales, Newspack, Systems. You can view all current openings at certcheck.mostlovedworkplace.com/companies/automattic-inc/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Automattic, Inc.'s recruiting team for specific details on this role's process.

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Automattic, Inc.

Automattic, Inc.

Media/Publishing
Automattic Inc.
Most Loved Workplace® Certified Job
View Company Profile

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