Technical Support Engineer

At Axonius in the Technology space, Transform asset intelligence into intelligent action across your technology footprint.

<p>Our Technical Support Engineering team is the backbone of customer success, providing expert assistance and driving efficient solutions to complex technical challenges globally. We are a collaborative group of problem-solvers focused on delivering exceptional support. The team values innovation, teamwork, and a commitment to continuous process improvement in a fast-paced environment.</p>

<p><strong>Responsibilities</strong></p>

<ul>

<li>Serve as the primary point of contact and case manager for all assigned tickets, acting as an escalation point for other teams and striving for one-touch resolution.</li>

<li>Analyze, troubleshoot, and resolve complex technical incidents, interpreting customer product usage questions to provide detailed and timely answers.</li>

<li>Create and maintain comprehensive technical documentation, including internal and external knowledge base articles.</li>

<li>Write detailed and thorough escalation notes for transfer to senior engineering teams and provide feedback to management for process and procedural improvements.</li>

</ul>

<p><strong>Qualifications</strong></p>

<p><strong>Minimum Qualifications</strong></p>

<ul>

<li><strong>3+ years</strong> of professional experience in a Technical Support role within a software or technology business.</li>

<li>Proven experience in in-depth software troubleshooting, demonstrating a strong sense of ownership and a customer-centric approach.</li>

<li>Understanding of networking fundamentals (e.g., TCP/IP, routing, firewall rules) and the ability to use system-level tools for network validation.</li>

<li>Proficiency in navigating and performing basic tasks within a <strong>Linux Shell </strong>in an enterprise environment.</li>

<li>Experience troubleshooting and resolving is

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