Most Loved Workplace® Certified JobCustomer Enablement Manager
Most Loved Workplace® Certified JobAbout the Role
At Best Practice Institute, a Most Loved Workplace® certified employer in the Research & Consulting space, Where research meets recognition — the home of Most Loved Workplace®.
Best Practice Institute is a research organization and the home of the Most Loved Workplace® certification. We measure what makes employees love where they work — using the LOWI® index, the SPARK drivers, and the MLW SaaS platform — then publish the standard the rest of the category relies on. Our research powers the annual Top 100 Global and America's Top 100 Most Loved Workplaces® lists, the workplace report, and the certification thousands of HR leaders use to prove their culture is real. We're a small, remote-first team. There are no layers between operators and outcomes — if you ship, leadership and the market see it on day one. We hire for operational excellence, customer empathy, and what you've actually delivered. We don't ship vanity work, we don't run theater meetings, and we close loops instead of opening them.
Want to learn more about what it's like to work at Best Practice Institute? View our full profile.
Requirements
- You document the system, not just the result
- You replace 30-comment threads with one tracked task
- You can hold an executive conversation and a backend conversation in the same week
- You measure what you ship — pipeline, retention, attribution, brand health
- You're comfortable saying 'no' to vanity work that doesn't move a number
Benefits
- Remote-first with intentional in-person moments around launches and research releases
- Operator-led culture — owners over coordinators
- Direct access to the CEO and the research that defines the category
- Outcomes measured weekly; no quarter-end surprises
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
BPI demonstrates structured collaboration through the use of Asana for task tracking, Claude AI for content generation, HubSpot for CRM, and Slack for communication. The team coordinates across multiple roles including content, design, client success, and operations, with clear handoffs and shared visibility into workflows.
"The organization uses Asana to keep all conversations transparent and trackable, ensuring that cross-functional work between content, design, and client success teams stays aligned and nothing gets lost."
— Cross-functional Workflow CoordinationPositive Future
BPI is actively building a new AI-powered content engine, a revamped profile page scoring system, and an automated marketing platform for Most Loved Workplace clients. The organization is transitioning operations in-house, scaling from 3 to 10 to 80 paid clients, and developing real-time employer brand tools that give companies control over their narrative.
"BPI is developing an AI-driven platform that allows companies to control their employer brand in real time, with a scoring system that rewards active participation and gives clients measurable proof of their workplace culture."
— AI-Powered Employer Brand PlatformAlignment of Values
The organization is deeply focused on ensuring that all content, client communications, and platform outputs align with the founder's vision and BPI's core mission of marketing proof-based workplace culture. There is a strong emphasis on QA, critical thinking, and ensuring that outputs reflect authentic client stories rather than generic content.
"BPI's content strategy is built around marketing only what is real — proof points, employee testimonials, and culture signals that are grounded in actual survey data and client outcomes, not generic workplace messaging."
— Proof-Based Culture MarketingRespect
Leadership at BPI emphasizes collaborative input rather than top-down directives, explicitly inviting team members to push back on strategy, question decisions, and contribute their expertise. There is a clear effort to onboard new team members thoughtfully, provide context, and avoid overwhelming them with directives.
"BPI's leadership approach encourages team members to critically evaluate strategy and voice disagreement, treating expertise across roles as essential input rather than expecting blind implementation of directives."
— Collaborative and Respectful Leadership StyleKiller Achievement
BPI is launching a comprehensive new profile page system with a 50/50 scoring model combining employee survey data and public marketing signals, a search checker tool generating AI-powered employer brand assets, and a content engine producing daily multi-channel output for certified Most Loved Workplace clients. The organization is scaling its paid client marketing operations with measurable before-and-after reporting.
"BPI's new scoring methodology combines employee sentiment data with real-time public signals, giving companies a dynamic, actionable score they can improve immediately by activating their Most Loved Workplace certification across digital channels."
— Innovative Workplace Scoring and Marketing SystemWhat It's Like to Work Here
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Common questions candidates ask about this role and Best Practice Institute's workplace
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