Customer Service Representative

Remote after in-office training

Customer Service

Full-time

Entry-level

About the Role

At CFS in the recruitment & staffing space, Connecting talent with opportunity across accounting, finance, technology, and HR nationwide..

Our representatives handle inbound calls from patients with questions on their medical statements. This is not a telemarketing or cold-calling position. Representatives simply help patients understand their medical statements that they receive from their doctor or hospital visit. They verify insurances, process payments, negotiate payment arrangements and resolve accounts. Reps average between 65-75 phone calls on a daily basis.

Want to learn more about what it's like to work at CFS? View our full profile.

Requirements

Maintain confidentiality of all patient information
Exceptional customer service skills
Advanced computer skills
Ability to type and talk simultaneously
Type 50+ wpm
Multi-tasking skills
Clear communication skills
Outgoing personality
Self-driven
Long-term intentions
Basic understanding of medical billing and insurance is a plus!
Bilingual (Spanish/English) fluency a HUGE plus! Additional incentives available! Must be fluent in Spanish and English, both verbal and written.
1 year of customer service experience (in any industry)
High school diploma, GED or equivalent

Benefits

Competitive starting wages
$4,800 in annual employer-paid health insurance per employee
$25,000 life insurance policy per employee
Vision and dental insurance
Annual raises
Paid time-off, vacations and holidays
401(k)
Monday-Friday, 8a-5p set schedule, weekends off
Remote work after completing in-office training period

Prefer to apply on the company's career site?

View Original Posting

What It's Like to Work at CFS

What It's Like to Work Here

Heart People-Centered Approach

Zap Collaborative Energy

Users Shared Ownership Mentality

Lightbulb Continuous Learning Culture

Handshake Trust-Based Integrity

Target Results-Driven Excellence

Frequently Asked Questions About Working at CFS

Common questions candidates ask about this role and CFS's workplace

CFS is a specialized staffing firm connecting accounting, finance, technology, and human resources professionals with employers nationwide. Founded in 1994, our team combines 30+ years of industry experience, an extensive national network, and a consultative approach that puts people first.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

CFS is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Retirement & Financial, Time Off & Flexibility, Professional Development, Work-Life Balance. For this role specifically, benefits include: Competitive starting wages, $4,800 in annual employer-paid health insurance per employee, $25,000 life insurance policy per employee, Vision and dental insurance, Annual raises, Paid time-off, vacations and holidays, 401(k), Monday-Friday, 8a-5p set schedule, weekends off, Remote work after completing in-office training period. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as People-Centered Approach and Collaborative Energy and Shared Ownership Mentality.

The company has committed to inclusive practices including: Putting People First in Every Decision and Fostering a Culture of Continuous Growth and Learning.

CFS has a supportive and collaborative culture, recognized as a loved place to work by its team members.

CFS currently has 3 open positions. They are hiring across departments like Reconciliation, Payment Center, Customer Service. You can view all current openings at certcheck.mostlovedworkplace.com/companies/cfs/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact CFS's recruiting team for specific details on this role's process.