Senior Enterprise Customer Success Manager

At Datadog, a Most Loved Workplace® certified employer in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

<p>As a Senior Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. </p>

<p><em>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</em></p>

<p>What You’ll Do: </p>

<ul>

<li>Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.</li>

<li>Own and project manage the on-boarding process for new customers.</li>

<li>Discover, own and manage the customer’s success plan.</li>

<li>Ensure consistent alignment with decision makers on the impact of their investment in Datadog.</li>

<li>Proactively build and maintain targeted relationships with people of influence throughout the customer base. </li>

<li>Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).</li>

<li>Monitor and analyze usage trends to uncover potential renewal opportunities and risks. </li>

<li>Act as the primary owner of customer adoption and health.</li>

<li>Support your colleagues and cross functional teammates in the development of best practices.</li>

<li>With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings</li>

</ul>

<p>Who You Are:</p>

<ul>

<li>Min of 5+ years in a Customer Success or Account Management role in B2B SaaS (Exp in serving a technical audience a plus).</li>

<li>Strong experience working with a portfolio of accounts that

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