Most Loved Workplace® Certified Job

Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

New York, New York, USA

Support Engineering

This position may no longer be active.View all open positions at Datadog

About the Role

At Datadog, a Most Loved Workplace® certified employer in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

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At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

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What You’ll Do:

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<li>Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform</li>

<li>Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment</li>

<li>Reproduce issues and dive into the 600+ integrations that Datadog works with</li>

<li>Build out documentation and knowledge based articles for a variety of technology</li>

<li>Drive product conversations based on needs and problems learned during client interactions</li>

<li>Participate in routine health check meetings with Premier Customers</li>

<li>Work from a Datadog office 3 - 5 days per week&nbsp;</li>

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

users Collaborative Problem-Solving

target Ownership Mentality

lightbulb Continuous Learning Culture

zap Fast-Paced Innovation

heart Employee-Centric Benefits

Frequently Asked Questions About Working at Datadog

Common questions candidates ask about this role and Datadog's workplace

Datadog is a leading Cloud company that provides monitoring and analytics solutions. The company operates a global presence with headquarters in New York serving as the primary operational base for key executive leadership and corporate functions including engineering, product, sales, and executive leadership. Datadog maintains additional offices across the Americas in Boston, Denver, San Francisco, and throughout the USA, Canada, Mexico, and South America.

Please review the specific job listing or contact Datadog's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Datadog is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial Benefits, Health & Wellness, Work-Life Balance, Community & Growth. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Collaborative Problem-Solving and Ownership Mentality and Continuous Learning Culture.

The company has committed to inclusive practices including: Empower Ownership and Accountability and Champion Diversity, Inclusion, and Belonging.

Datadog has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Datadog currently has 444 open positions. They are hiring across departments like Dev Eng, Engineering Interns, Commercial Sales. You can view all current openings at certcheck.mostlovedworkplace.com/companies/datadog/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Datadog's recruiting team for specific details on this role's process.