Most Loved Workplace® Certified Job

Director, Enterprise Customer Success

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Dublin, Ireland

Enterprise Customer Success

About the Role

At Datadog, a Most Loved Workplace® certified employer in the Technology space, Observe, Secure, and Optimize Modern Cloud Infrastructure at Scale.

Director, Enterprise Customer Success

As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts the customer experience and retention of our largest and most strategic customers at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions.&nbsp;

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

<ul>

<li>Provide mentorship and guidance to your team of first line managers</li>

<li>Facilitate the ramp up for all new team members, coaching them to success</li>

<li>Enable your team to navigate a wide range of projects, working as a point of escalation</li>

<li>Collaborate cross-functionally with stakeholder departments to actualize on sales strategies, develop training curriculum, and meet hiring goals</li>

<li>Oversee and build the Enterprise Customer Success department, ensuring we meet both the strategic and operational needs of our customers as we scale</li>

<li>Strategically partner with Datadog leaders in Enterprise Sales to ensure alignment and growth across existing and new customers</li>

</ul>

Who You Are:

<ul>

<li>Experienced in Customer Success or Account Management with 3+ years overseeing a Customer Success or Account Management teams in the SaaS space</li>

<li>Someone with 7+ years of experience overseeing a high performing team of Customer Success Manag

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

users Collaborative Problem-Solving

target Ownership Mentality

lightbulb Continuous Learning Culture

zap Fast-Paced Innovation

heart Employee-Centric Benefits

Frequently Asked Questions About Working at Datadog

Common questions candidates ask about this role and Datadog's workplace

Datadog is a leading Cloud company that provides monitoring and analytics solutions. The company operates a global presence with headquarters in New York serving as the primary operational base for key executive leadership and corporate functions including engineering, product, sales, and executive leadership. Datadog maintains additional offices across the Americas in Boston, Denver, San Francisco, and throughout the USA, Canada, Mexico, and South America.

Please review the specific job listing or contact Datadog's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Datadog is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Financial Benefits, Health & Wellness, Work-Life Balance, Community & Growth. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Collaborative Problem-Solving and Ownership Mentality and Continuous Learning Culture.

The company has committed to inclusive practices including: Empower Ownership and Accountability and Champion Diversity, Inclusion, and Belonging.

Datadog has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Datadog currently has 453 open positions. They are hiring across departments like Dev Eng, Engineering Interns, Enterprise Sales Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/datadog/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Datadog's recruiting team for specific details on this role's process.