Customer Success Manager — Japanese & Korean Speaking (Remote)

Remote - Japan

CXS - Success - APJ (Sub Team)

About the Role

At Dropbox in the Software space, Design a more enlightened way of working for everyone, everywhere.

<h2 class="p1"><span class="s1">Role Description</span></h2>

<p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m">As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m h-lparen">(NRR).</span></p>

<div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m">You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.</span></div>

<div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m">You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams.</span></div>

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What It's Like to Work at Dropbox

What It's Like to Work Here

Users Connection Over Distance

Zap Frictionless Execution

Lightbulb Creative Problem-Solving

Heart Holistic Employee Care

Target Mission-Driven Work

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Frequently Asked Questions About Working at Dropbox

Common questions candidates ask about this role and Dropbox's workplace

Dropbox is a cloud storage solution, equipped with features to help you save time, improve your productivity and collaborate with others.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Dropbox is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Retirement, Family Support, Time Off & Flexibility, Learning & Development. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Connection Over Distance and Frictionless Execution and Creative Problem-Solving.

The company has committed to inclusive practices including: Empower Human-Centered Collaboration and Support Comprehensive Employee Wellbeing.

Dropbox has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Dropbox currently has 18 open positions. They are hiring across departments like Direct Sales - AMER (Sub Team), Partnership Management (Sub Team), Sales Led Growth (Sub Team). You can view all current openings at certcheck.mostlovedworkplace.com/companies/dropbox/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Dropbox's recruiting team for specific details on this role's process.